Offer summary

Qualifications:

High school diploma or equivalent required., Six months of clerical, administrative, or customer service experience, or one year of related education., Ability to communicate clearly in English, both verbally and in writing., Proficiency in basic computer skills, including typing 40-50 words per minute and familiarity with medical terminology..

Key responsibilities:

Schedule, cancel, and reschedule patient appointments and consultations.

Provide reception support and handle inquiries at medical centers.

Scan and manage medical records and insurance documents.

Assist with transportation arrangements and review reimbursement claims.

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout VA and NC. Working hours are MonFri, 8:00am4:30pm EST. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

**This position is remote but living in the Birmingham, AL area is required due to occasional OnSite Training taking place at the Birmingham VAMC, located at 700 19th St S, Birmingham, AL 35233.**

Ansible Government Solutions, LLC (Ansible) is a ServiceDisabled VeteranOwned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wideranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities
Schedule, cancel, and reschedule patient appointments andor consults; enter noshow information; prepare for clinic visits; and monitor appointments and consults.
Provide general reception support in the Release of Information (ROI) offices at various medical centers.
Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
Make outgoing and receive incoming phone calls.
Review requests for reimbursement of travel costs and reconcile claimsvouchers for payments using electronic systems.
Review ambulance claims for eligibility and payment.
Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
Qualifications
Citizen of the United States of America.
Ability to speak clearly, hear and write English.
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 4050 wpm with minimum errors.
Heavy phone and computer usage, often simultaneously.
Familiarity with medical terminology, hospital terminology andor clinics.
Technically proficient in the skills necessary to fulfill the governments requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
One year of education above high school or one to two years of related job experience.
ExperienceEducation combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
Ability to pass a required level of security clearance (NACIlevel background check).
No sponsorship available

All candidates must be able to:

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift

Lift up to 50 lbs from floor to waist

Lift up to 20 lbs

Carry up to 40 lbs a reasonable distance

Pushpull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.