At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is looking for an experienced AI DeliveryProduct Lead to help drive innovation within our growing Google Practice team. If youre excited about cuttingedge technology, eager to stay ahead in the evolving AI landscape, and love being part of a collaborative and forwardthinking team—wed love to hear from you.

As an AI DeliveryProduct Lead, youll collaborate with clients, Google partners, and internal teams to shape nextgeneration customer service experiences—leveraging AIdriven virtual agents, conversational AI, and deep analytics to push boundaries and deliver intelligent, humancentered solutions.

In this role, you’ll design and deliver tailored technical solutions that address diverse client needs, while guiding initiatives as a senior member of our Google delivery team. From project kickoff to postlaunch support, you’ll play a handson role throughout the full implementation lifecycle—collaborating closely with clients to ensure success every step of the way.

What youll be doing:Provide leadership and oversee capability development in Dialogflow CX, Agent Assist, and Contact Center integrations across client engagements
Oversee the endtoend delivery of customer engineering engagements, ensuring highquality implementation, performance, and customer satisfaction
Support Google delivery team in designing, developing and implementing AI selfservice applications with Google CCAI
Collaborate with presales to define robust technical solutions and contribute to accurate estimation efforts
Stay current on the latest Google Cloud innovation, driving continuous enhancement of offerings, and evangelize best practices internally and externally.
Serve as an escalation point and trusted advisor to clients, ensuring technical solutions align with business outcomes
Establish best practices, methodologies, and frameworks for CCAI delivery engagements
Engage directly with clients, lead design decisions and drive towards defining solution requirements and design
Contribute to team growth by mentoring, supporting and help to attract, and retain top talent within the Google practice

What skills you will bring:
12+ years of experience in product managementdelivery and implementation, building and leading highperformance teams
12+ years of experience in contact center technology, cloud solutions, or enterprise AI
Strong understanding of contact center operations, customer experience strategy, and AIdriven transformation
Experience working with Google Cloud Platform (GCP), especially Dialogflow CX, CCAI Insights, and Agent Assist is ideal. If not, then candidates should demonstrate deep knowledge and experience with one or more of the following conversational AI platforms: Amazon Lex, IBM Watson Assistant andor Microsoft
Proven experience managing largescale client engagements and crossfunctional teams
Excellent communication, stakeholder management, and leadership skills
Experience with voice gateways, IVRs, contact center CRMs, and telephony integrations
Familiarity with machine learning, NLP, and analytics in customer service contexts
Experience in regulated industries such as finance, healthcare, or telecom is a plus
Experience building consumer AI products at scale, particularly in voice, natural language, or proactive assistant spaces
Strategic thinker with strong analytical and problemsolving skills
Demonstrated ability to turn vision into execution with high attention to quality and user experience
Demonstrates excellent verbal and written communication skills, and the ability to work effectively across internal and external organizations
Ability to support multiple complex projects at the same time
Knowledge and understanding of Solution Document Designsspecifications for IVA applications
Experience with SpeechtoText and TexttoSpeech services such as Nuance, Google or Amazon
Must be able to work independently, be organized, selfmotivated, and have strong attention to detail
Comfortable presenting in a variety of environments
Excellent communication skills, both written and verbal
Candidate must have a 4year bachelor’s degree
#LIBN1

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education andor skill levels.

Benefits available to eligible employees include the following:
Medical, dental, vision
taxadvantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LIRemote

AI DeliveryProduct Lead

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