Implementation Manager

Description

Navina is a fastgrowing, awardwinning AI startup revolutionizing the digital health space. Recognized by Calcalist’s 50 Most Promising Startups, Best in KLAS for Clinician Digital Workflow, and MedTech’s Best Overall Informatics Solution, we harness the power of AI to transform fragmented medical data into an actionable, holistic Patient Portrait.

As the only clinical AI copilot designed for valuebased care, Navina empowers clinicians and care teams to master their workflows, deliver proactive and empathic patient care, and achieve better clinical and economic outcomes—all while reducing administrative burdens. Loved by physicians, Navina is redefining healthcare delivery, driving higher clinician satisfaction, boosting quality metrics, and enhancing patient outcomes.

Navina seeks an Implementation Engineering Manager to lead and scale our growing Implementation team. This is a highimpact leadership role at the intersection of technology and customer success, focused on enabling seamless technical onboarding and laying the foundation for longterm customer success.

In this role, you’ll lead a team of Implementation Engineers while driving strategic improvements in our onboarding processes, technical capabilities, and crossfunctional alignment. Youll act as the senior technical lead throughout the implementation journey, partnering closely with Product, R&D, and Customer Success teams to accelerate timetovalue, reduce complexity, and deliver an exceptional customer experience.

Responsibilities

• Lead, mentor, and scale a highperforming Implementation Engineers team, providing regular coaching, feedback, and career development support.
• Own the endtoend technical implementation lifecycle, from project kickoff through full deployment and transition to ongoing support.
• Drive continuous improvement in implementation quality, scalability, and operational efficiency through tooling, automation, and process optimization.
• Act as a senior escalation point for complex technical challenges during onboarding; guide troubleshooting and resolution in collaboration with Product and Engineering.
• Serve as a trusted technical advisor to customers’ IT teams, ensuring seamless collaboration, data integrity, and successful integration.
• Oversee onboarding project portfolios, ensure adherence to timelines, technical standards, and customer success metrics.
• Partner with Product, R&D, and Customer Success leadership to influence product direction based on implementation feedback and field insights.
• Establish best practices, documentation, and success metrics for technical onboarding at scale.
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  Requirements

  
  

  • 7+ years of experience in technical implementation, integration engineering, or customer onboarding in a SaaS or enterprise software environment.
  • 3+ years of experience managing or leading technical implementation or solutions teams, preferably in a highgrowth company.
  • Proven track record of successfully leading complex technical onboarding projects with enterprise clients.
  • Strong background in SQL, data analysis, and troubleshooting of webbased systems.
  • Experience working closely with crossfunctional teams including Product, Engineering, and Customer Success.
  • Demonstrated ability to drive process improvements, introduce automation, and scale operations.
  • Exceptional communication and stakeholder management skills—both customerfacing and internal.
  • Deep familiarity with modern SaaS technologies and implementation methodologies.
  • Experience with the U.S. healthcare industry or healthcare IT systems is a significant advantage.

  • How would you stand out?

    • Experience working with or integrating into Epic systems is a significant advantage.
    • Proficiency in scripting or programming (e.g., Python, JavaScript, Node.js).
    • Experience designing implementation tools, templates, or frameworks to increase team efficiency.
    • Strong executive presence and ability to represent the team in leadership forums.
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