Senior Technical Accelerator Consultant Impact
Offer summary
Qualifications:
Extensive experience in ServiceNow development and implementation., Knowledge of technical components like LDAP, SAML/SSO, and integrations., Proficiency with web technologies such as XML, HTML, JavaScript, and Web Services., Experience working in SaaS environments and Agile methodologies..Key responsibilities:
- Deliver technical accelerators to large enterprise customers remotely.
- Prepare and present technology-related deliverables for clients.
- Identify process improvements and guide best practices development.
- Mentor team members and contribute to new offerings development.
Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AIenhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloudbased platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Be a core part of a new team we are building in San Diego. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers’ timetovalue.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all clientfacing and internal deliverables that are technologyrelated.
- Identify and drive process improvement opportunities, guide best practices development, and mentorguide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
- Develop and maintain strong working relationships with other teams.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Provides thought leadership, leads changes and team leadership by mentoringcoaching team members (IC1 – IC3).
- Mentor resources and peer review development work
QualificationsTo be successful in this role you have:
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments .
- Knowledge of technical components such as LDAP, SAMLSSO and integrations that make use of these technologies.
- Ideally experience with SPM, IRM, EA, SOW, PI, PA ITAMITAM and General ServiceNow Platform Capabilities
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders.
- Prepared to study for, obtain and maintain ServiceNow certifications.
- Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
- Loves to win as a team and work efficiently in a collaborative environment.
- A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset, and proactively seek help when challenges arise.
- Mandatory to come into the office 2x a week
- US Citizenship or a Green card is required
For positions in this location, we offer a base pay of $147,300 $257,800, plus equity (when applicable), variableincentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AIenhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloudbased platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Be a core part of a new team we are building in San Diego. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers’ timetovalue.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all clientfacing and internal deliverables that are technologyrelated.
- Identify and drive process improvement opportunities, guide best practices development, and mentorguide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
- Develop and maintain strong working relationships with other teams.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Provides thought leadership, leads changes and team leadership by mentoringcoaching team members (IC1 – IC3).
- Mentor resources and peer review development work
QualificationsTo be successful in this role you have:
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments .
- Knowledge of technical components such as LDAP, SAMLSSO and integrations that make use of these technologies.
- Ideally experience with SPM, IRM, EA, SOW, PI, PA ITAMITAM and General ServiceNow Platform Capabilities
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders.
- Prepared to study for, obtain and maintain ServiceNow certifications.
- Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
- Loves to win as a team and work efficiently in a collaborative environment.
- A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset, and proactively seek help when challenges arise.
- Mandatory to come into the office 2x a week
- US Citizenship or a Green card is required
For positions in this location, we offer a base pay of $147,300 $257,800, plus equity (when applicable), variableincentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
What you get to do in this role:
Be a core part of a new team we are building in San Diego. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers’ timetovalue.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
- Prepare all clientfacing and internal deliverables that are technologyrelated.
- Identify and drive process improvement opportunities, guide best practices development, and mentorguide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
- Develop and maintain strong working relationships with other teams.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Provides thought leadership, leads changes and team leadership by mentoringcoaching team members (IC1 – IC3).
- Mentor resources and peer review development work
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments .
- Knowledge of technical components such as LDAP, SAMLSSO and integrations that make use of these technologies.
- Ideally experience with SPM, IRM, EA, SOW, PI, PA ITAMITAM and General ServiceNow Platform Capabilities
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders.
- Prepared to study for, obtain and maintain ServiceNow certifications.
- Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
- Loves to win as a team and work efficiently in a collaborative environment.
- A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset, and proactively seek help when challenges arise.
- Mandatory to come into the office 2x a week
- US Citizenship or a Green card is required
For positions in this location, we offer a base pay of $147,300 $257,800, plus equity (when applicable), variableincentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Qualifications
To be successful in this role you have:
Required profile
Experience
Other Skills
- Consulting
- Communication
- Teamwork
- Social Skills
- Presentations
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