Principal AI Architect

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As an Agentforce Technical Architect, you’ll act as a trusted advisor to our customers, guiding them through the emerging AI solutions and ensuring they realize the full value of the platform. You’ll combine deep technical domain expertise in AIML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will:

You will:

• Lead presales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks.
• Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and crossplatform integrations.
• Collaborate with AEs and SEs to build handson prototypes and demos using Agentforce and integrated external agents.
• Develop thought leadership content—demo templates, whitepapers, enablement sessions—focused on agent lifecycle, integration strategy, and technical effectiveness
• Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization.

• If you are naturally curious about AI, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!

  Responsibilities

  Understand Agent Interoperability Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate.
  Enable Conversational & Background Agents Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs.
  Drive Prompt Engineering & Lifecycle Strategy Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement.
  Build HandsOn Demos & Prototypes Cocreate quick prototypes (<2 weeks) with AEs demonstrating integration between Agentforce and external agents or services.
  Lead PreSales Workshops Facilitate whiteboarding, deepdive sessions, and quick enablement for customers and internal teams.
  Advise on Data & Integration Integrate Data Cloud, CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies.
  Support Early Adoption Occasionally assist in proofofvalue engagements postsale by tuning agents and guiding customers toward selfsufficient enablement.
  Own Technical Enablement: Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently.
  

  Requirements

  Technical PreSalesConsulting: Several years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS.
  Handson experience with Salesforce Agentforce
  Strong understanding of external agent ecosystems and interoperability
  Proven track record in prompt engineering, agent lifecycle management, and handson prototype development.
  AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.
  CRM & Data Knowledge: Familiarity with Salesforce CRM and modern data stacks; comfortable discussing governance, security, and integration.
  HandsOn Development: Proficiency in programming (e.g., JavaScript, Python, SQL) or Salesforce development (Apex, Lightning Web Components, etc.).
  Excellent Communication: Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions.
  Curiosity & Continuous Learning: Passion for exploring new AI frameworks, sharing insights, and experimenting with cuttingedge technologies.

  Preferred Requirements

  Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A).
  Familiarity with prompt governance, observability, and monitoring frameworks.
  Background in crossplatform integrations (e.g., Hyperscaler SDKs to Salesforce Flows).
  Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services.
  Advanced AIML: Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms (e.g., Google Vertex AI, AWS Sagemaker). Handson work with Generative AI, Large Language Models (LLMs), agentbased frameworks, and prompt engineering.

  Accommodations

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  Posting Statement

  Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

  In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https:www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

  For New Yorkbased roles, the base salary hiring range for this position is $185,220 to $247,730.