Technical Implementation Manager
Offer summary
Qualifications:
Bachelor's degree or higher., 3-5+ years of experience in technical implementation, client services, or related fields., Experience with ETL pipelines, API integrations, SSO, and data ingestion processes., Knowledge of SQL and relational databases is preferred..Key responsibilities:
- Manage platform configurations and eligibility file setups for new and existing customers.
- Support and troubleshoot eligibility file issues and platform configurations.
- Collaborate with cross-functional teams to develop technical solutions and process improvements.
- Serve as the main technical resource for customers and internal teams, ensuring timely and accurate project delivery.
Job description
Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver bestinclass outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
- Driving customer platform configurations (internal systems) for new customers, relaunching customers, upsells, and changes.
-
- Driving customer platform configuration QA process.
-
- Supporting eligibility file setup for new customers (file specifications review, development, delivery (via SFTPAPI), testing, ingestion configuration, and processing).
-
- Supporting eligibility file changes for existing customers (file format or value changes andor file source changes).
-
- Supporting remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating crossfunctionally to validate downstream process continuation).
-
- Supporting nonautomated eligibility deactivation processing on behalf of our Customers.
-
- Supporting ad hoc crossfunctional initiatives involving platform configurations, eligibility processes, and SSO.
-
Customer & Stakeholder Engagement
- Serving as the main technical resource for our Customers and their vendor partners in support of:
-
- Platform configuration
-
- New eligibility file development
-
- Update existing eligibility files
-
- Remediate eligibility file issues
-
- Creating and maintaining internal platform configuration and eligibility file process enablement documentation.
-
- Collaborating with crossfunctional teams to develop tailored technical solutions for our Customers.
-
- Serving as team and crossfunctional expertSME for the platform configuration, eligibility file process, and SSO.
-
Process Improvement
- Collaborating crossfunctionally to design and implement scalable, automated processes and features, ensuring longterm operational efficiency.
-
- Serving as the main point of contact for our Customers’ nonstandard requirements (intaking requirements, aligning resources, maturing into repeatable processes).
-
Configuration & Integration
- Building and maintaining platform configurations.
-
- Building and maintaining eligibility file processing configurations.
-
- Driving program relaunches our Customers’ programs annually.
-
What success looks like in this role:
- Customer projects (platform configurations, eligibility files, SSO, etc.) launch ontime
-
- Platform configurations are completely timely and are accurate
-
- Updates to platform configurations are completed timely to minimize downstream impacts
-
- Eligibility files complete and automated by launch date
-
- Eligibility files updated regularly to meet current specifications
-
- Issues with eligibility files remediated in a timely manner
-
- Customer satisfaction via survey responses specific to technical implementation (SSO, SFTP, etc)
-
- Completion of key initiatives directly related to department scalability
-
What we expect from you:
- Bachelor’s degree or higher.
-
- 35+ years of technical implementation, technical account management, client services, client operations, andor technical operations experience.
-
- Previous healthtech or digital health experience is preferred.
-
- Experience with ETL pipelines, API integrations, SSO, & data ingestion processes.
-
- Experience in SQL Advanced understanding of relational databases is preferred.
-
- Experience creating crossfunctional PRD, SOP, or Playbooks.
-
- Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet).
-
- Effective listener with a creative approach to problemsolving to ensure root issues are addressed strategically.
-
- High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach.
-
- A deep passion to transform the U.S. healthcare system, especially mental health.
-
- Willing and able to travel as necessary (approx. 10%).
-
The target base salary range for this position is $86,000 $106,250 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more indepth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
-
- Employer sponsored 401(k) match of up to 2% for retirement planning
-
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
-
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
-
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for nonbirthing parents.
-
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
-
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
-
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
-
- Access to BrightHorizons, which provides sponsored child care, backup care, and elder care
-
- Up to $1,000 Professional Development Reimbursement a year.
-
- $200 per year donation matching to support your favorite causes.
-
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarlyqualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https:springhealth.comprivacypolicy
- Driving customer platform configurations (internal systems) for new customers, relaunching customers, upsells, and changes.
- Driving customer platform configuration QA process.
- Supporting eligibility file setup for new customers (file specifications review, development, delivery (via SFTPAPI), testing, ingestion configuration, and processing).
- Supporting eligibility file changes for existing customers (file format or value changes andor file source changes).
- Supporting remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating crossfunctionally to validate downstream process continuation).
- Supporting nonautomated eligibility deactivation processing on behalf of our Customers.
- Supporting ad hoc crossfunctional initiatives involving platform configurations, eligibility processes, and SSO.
-
- Serving as the main technical resource for our Customers and their vendor partners in support of:
-
- Platform configuration
- New eligibility file development
- Update existing eligibility files
- Remediate eligibility file issues
-
- Creating and maintaining internal platform configuration and eligibility file process enablement documentation.
- Collaborating with crossfunctional teams to develop tailored technical solutions for our Customers.
- Serving as team and crossfunctional expertSME for the platform configuration, eligibility file process, and SSO.
-
- Collaborating crossfunctionally to design and implement scalable, automated processes and features, ensuring longterm operational efficiency.
- Serving as the main point of contact for our Customers’ nonstandard requirements (intaking requirements, aligning resources, maturing into repeatable processes).
-
- Building and maintaining platform configurations.
- Building and maintaining eligibility file processing configurations.
- Driving program relaunches our Customers’ programs annually.
-
- Customer projects (platform configurations, eligibility files, SSO, etc.) launch ontime
- Platform configurations are completely timely and are accurate
- Updates to platform configurations are completed timely to minimize downstream impacts
- Eligibility files complete and automated by launch date
- Eligibility files updated regularly to meet current specifications
- Issues with eligibility files remediated in a timely manner
- Customer satisfaction via survey responses specific to technical implementation (SSO, SFTP, etc)
- Completion of key initiatives directly related to department scalability
-
- Bachelor’s degree or higher.
- 35+ years of technical implementation, technical account management, client services, client operations, andor technical operations experience.
- Previous healthtech or digital health experience is preferred.
- Experience with ETL pipelines, API integrations, SSO, & data ingestion processes.
- Experience in SQL Advanced understanding of relational databases is preferred.
- Experience creating crossfunctional PRD, SOP, or Playbooks.
- Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet).
- Effective listener with a creative approach to problemsolving to ensure root issues are addressed strategically.
- High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach.
- A deep passion to transform the U.S. healthcare system, especially mental health.
- Willing and able to travel as necessary (approx. 10%).
-
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for nonbirthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, backup care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
-
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarlyqualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https:springhealth.comprivacypolicy
The target base salary range for this position is $86,000 $106,250 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more indepth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
What we expect from you:
What success looks like in this role:
Configuration & Integration
Process Improvement
Customer & Stakeholder Engagement
Required profile
Experience
Other Skills
- Problem Solving
- Analytical Skills
- Organizational Skills
- Detail Oriented
- Teamwork
- Communication
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