Career Opportunities: IS Development Supervisor (25077)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

This position is responsible for supervising a technology development area and team comprised of multiple roles and responsibilities. Areas of oversight may include application and software development, web development, reporting and technical support, application implementation and integration, and building and maintaining data interfaces with multiple business partners and the CareOregon data warehouse(s). The team is responsible for the design, development, and maintenance of customized business application software. This position will lead in the analysis of business and health information software requirements and is responsible for identifying, estimating, tracking, and reporting on projects and service requests assigned to the team.

Essential Responsibilities

Resource Supervision

• Participate in longterm systems architecture planning.
• Supervise the operations and performance of all areas of responsibility to ensure organizational effectiveness.
• Incorporate best practices for the business unit.
• Create consistency in IS development processes.

• Development and Maintenance

  • Design solutions based on requirements gathered from customers and key stakeholders.
  • Supervise development of solutions variety of software development tools including various Microsoft Azure services, Snowflake, TSQL, SQL Server Integration Services, and others.
  • Maintain and enhance existing systems; discontinue systems no longer cost effective.
  • Ensure technical documentation is established for all systems.

  • Project Management and Participation

    • Plan, organize, manage, and monitor work projects.
    • Act as project manager when needed.
    • Perform business needs analysis and develop functional requirements for software as needed.

    • Compliance

      • Ensure compliance with internal auditing, HIPAA, and other federal regulations.
      • Ensure project deliverables are met according to quality control schedules and standards.

      • Relationship Management

        • Perform as liaison between the IS Development teams and the business departments, as well as other IS groups.
        • Establish and maintain cooperative and productive working relationships with internal and external customers.
        • Work collaboratively to resolve complex system andor claims problems and assist internal and external user departments as required.

        • Employee Supervision

          • Supervise team and recommend team direction and goals in alignment with the organizational mission, vision, and values.
          • Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens.
          • Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations.
          • Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
          • Train, supervise, motivate, and coach employees; provide support toward employee development.
          • Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
          • Ensure team adheres to department and organizational standards, policies, and procedures.
          • Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).
          • Perform supervisory tasks in collaboration with Human Resources as needed.

          • Organizational Responsibilities

            • Perform work in alignment with the organization’s mission, vision and values.
            • Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
            • Strive to meet annual business goals in support of the organization’s strategic goals.
            • Adhere to the organization’s policies, procedures and other relevant compliance needs.
            • Perform other duties as needed.

            • Experience andor Education

              Required

              • Minimum 2 years’ experience required in systems development and analysis
              • Minimum 1 year experience in a supervisory, lead position or completion of CareOregon’s Aspiring Leaders Program; lead roles should include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks

              • Preferred:

                • Experience of supervising employees

                • Knowledge, Skills and Abilities Required

                  Knowledge

                  • Knowledge of the basic concepts of managed care and ability to interpret contract language
                  • Software engineering knowledge and skills
                  • Thorough knowledge of system development methodologies

                  • Skills and Abilities

                    • Strong basic computer applications skills (Access, PowerPoint, Excel, Word, and Outlook) and comprehension of computer programming concepts and practices
                    • Ability to learn continuously as new releases of development tools require retraining
                    • Strong interpersonal communication skills
                    • Excellent spoken and written communication skills
                    • Ability to effectively communicate successes or challenges to leadership
                    • Excellent analytical and research skills
                    • Excellent organizational skills
                    • Strong project management skills; ability to manage multiple projects and deadlines
                    • Ability to delegate and coordinate tasks for multiple people and projects
                    • Ability to manage the workloads of others and motivate staff to perform at their highest level
                    • Ability to make sound judgments as to how to prioritize work assignments
                    • Ability to proactively work to build and improve quality, productivity and customer service
                    • Ability to take the initiative beyond the original request and follow through
                    • High degree of motivation and discipline
                    • Ability to occasionally work outside of standard office hours
                    • • Ability to work effectively with diverse individuals and groups
                      • • Ability to learn, focus, understand, and evaluate information and determine appropriate actions
                        • Ability to accept direction and feedback, as well as tolerate and manage stress
                        • Ability to see, read, hear, and perform repetitive finger and wrist movement for at least 6 hoursday
                        • Ability to speak clearly for at least 36 hoursday

                        • Working Conditions

                          Work Environment(s): ☒ IndoorOffice ☐ Community ☐ FacilitiesSecurity ☐ Outdoor Exposure

                          MemberPatient Facing: ☒ No ☐ Telephonic ☐ In Person

                          Hazards: May include, but not limited to, physical and ergonomic hazards.

                          Equipment: General office equipment

                          Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

                          #MULTI

                          Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

                          Veterans are strongly encouraged to apply.

                          We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

                          Visa sponsorship is not available at this time.