District Success Manager

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, worldclass education to anyone, anywhere. Our proven learning platform offers free, highquality supplemental learning content and practice that cover PreK 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically underresourced communities.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditionalnontraditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts inhouse with learning about ourselves and our colleagues. We strive to be worldclass in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problemsolving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role.

WHAT YOU’LL DO:

• Manage school district implementations with thoughtful leadership and guidance
• Consistently represent an indepth perspective of educator & student needs throughout the company
• Drive successful district implementations from presales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.

• WHAT YOU BRING:

  • 2+ years of experience as a school administrator
  • 3+ years of classroom teaching experience
  • Strong problemsolving skills and creative thinking to help district partners find ideal solutions
  • 2+ years of customer success, account management, or educationfocused customer support experience
  • Deep understanding of teachers and school districts and a clear passion for education
  • Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
  • Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
  • Strong data analysis skills that include creating visuals and using data to tell a story

  • YOU WOULD BE A GREAT FIT IF YOU HAVE

    • Experience using Khan Academy in the classroom with students
    • Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
    • Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
    • Excellent organizational skills ability to manage multiple tasks concurrently, from start to finish
    • Strong technology skills including ed tech tools, video recording software, live videoconferencing tools, & Google Workplace tools
    • Ability to travel up to 10% to support educators

    • PERKS AND BENEFITS

      We may be a nonprofit, but we reward our talented team extremely well! We offer:

      • Competitive salaries
      • Ample paid time off as needed – Your wellbeing is a priority.
      • Remotefirst culture that caters to your time zone, with open flexibility as needed, at times
      • Generous parental leave
      • An exceptional team that trusts you and gives you the freedom to do your best
      • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on highimpact products that are already defining the future of education
      • Opportunities to connect through affinity, ally, and social groups
      • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

      • At Khan Academy we are committed to fair and equitable compensation practices, the wellbeing of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial wellbeing.

        The target salary range for this position is $96,800 $119,340 USD $130,807 $161,109 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Additional incentives are provided as part of the complete total rewards package, in addition to comprehensive medical and other benefits.

        MORE ABOUT US

        • Sal’s TED talk from 2011
        • Sal’s TED talk from 2015
        • Sals TED talk from 2023
        • Our team: http:www.khanacademy.orgabouttheteam

        • OUR COMPANY VALUES

          Live & breathe learners

          We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

          Take a stand

          As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

          Embrace diverse perspectives

          We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

          Work responsibly and sustainably

          We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a nonprofit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

          Bring out the joy

          We are committed to making learning a joyful process. This informs what we build for our users and the culture we cocreate with our teammates, partners and donors.

          Cultivate learning mindset

          We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We dont let past failures or successes stop us from taking future bold action and achieving our goals.

          Deliver wow

          We insist on high standards and deliver delightful, effective endtoend experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver highquality experiences that accelerate positive measurable learning with our strategic partners.

          We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.
          
          As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org