Operations Technician

Who we are...

Verra Mobility is a global leader in smart mobility. A combination of the global capabilities and talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technologyenabled solutions that help the world move safely and easily. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 redlight, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizonabased Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

Focused on solutions that help the world move safely and easily, Verra Mobility builds safe cities, smart roadways, and the connected systems that tie them together. The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow’s smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a peoplefirst philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview
This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.

The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the
United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.

Essential Responsibilities:

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve any discrepancies or issues.
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing RedLight Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
• Work in a fastpaced operational environment.
• Ability to work independently with minimal supervision.
• Manage multiple tasks on time, including ticket administration, communications, and follow up activities.
• Learn in an onthejob training environment.
• Participates in planning, daily standups, backlogs sessions.
• Performs other duties andor special projects as assigned.
• Identifies areas of opportunity to improve our service offering.
• Adhere to customerspecific procedures and Service Level Agreements (SLA) as well as team KPI’s.
• Ability and willingness to learn new things, particularly new technology.
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.

• Qualifications:

  • Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field andor two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience andor education from which comparable knowledge, skills and abilities have been achieved.
  • Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals.
  • Experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python is a nice to have.
  • Knowledge of computing and data troubleshooting
  • Experience with network and remote system troubleshooting
  • Demonstrated knowledge of data management and information technologies
  • Experience in accurately and reliably interpreting data for determining appropriate action.
  • Manage multiple priorities in a fast pace environment.
  • Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook is preferred.
  • Successful completion of the Nlets fingerprinting background assessment.

  • Verra Mobility Values
    
    An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

    • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
    • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
    • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate selfawareness, care for others, instill trust, and communicate effectively.
    • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

    • With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

      Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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