Director of Product Commercialization

Lyric, formerly ClaimsXten, is a leading healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver more than $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Lyric’s strong relationships as a trusted ally to customers resulted in recognition from KLAS as “true partner” and “excellent value for investment,” with a top score for overall customer satisfaction and A+ likelihood to recommend in their October 2023 Payment Integrity and Accuracy Report. Discover more at Lyric.ai. 

Applicants must already be legally authorized to work in the U.S.  Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.

The role will lead the end-to-end launch and activation of Lyric’s products. The Director of Product Commercialization is a high-impact role that will be responsible for taking products to market as well as GTM refresh or refinement of existing solutions as required to support the company’s growth strategy. This position is a central point of accountability for the process of enabling internal teams (sales, customer success, analytics) and early customers to use or sell the product.

ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES

• Lead all commercial readiness efforts, ensuring that marketing, sales, customer success, and legal/compliance are aligned and equipped for launch.
• Collaborate with product strategy on positioning, messaging, and packaging that resonate with payer clients and reflect the product’s value.
• Craft go-to-market strategies, messaging, sales enablement tools and launch materials.
• Drive detailed product activation projects aligned with internal resources and market timelines.
• Partner with Product Strategy, Product delivery teams to develop GTM training sessions including, pitch decks, ROI calculators, client FAQs, and objection-handling guides.
• Ensure operational scalability and client onboarding readiness by coordinating with implementation, support, and training teams.
• Work with Marketing teams to provide data to create awareness and interest in the product through various promotional activities.
• Support sales for early adopter customer engagement including pilot programs, guidance. Capture client feedback to refine positioning and features.
• Continuously collect stakeholder and market feedback and performance data to iterate on product-market fit and refine GTM tactics and materials post-launch.

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

• MBA
• Industry advancements and/or artificial intelligence to consistently transform and personalize branding, materials and messaging
• Proven experience of market delivery launching of a new product or product line
• Experience in payment integrity functions, and payer-provider dynamics
• Experience with go-to-market execution, including marketing and sales enablement collaboration

***The US base salary range for this full-time position is:

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.