Bachelor’s Degree in Computer Science, Information Technology, or related field., At least five years of experience in technical project or account management., Minimum of three years managing or designing complex network infrastructures., Active technical certification such as CCNA or similar, with ongoing certification goals..
Key responsibilities:
Manage relationships with assigned customers, ensuring satisfaction and retention.
Provide technical support, troubleshooting, and guidance on FireMon products.
Coordinate with internal teams on customer technical issues and projects.
Communicate project status, upgrade recommendations, and customer feedback to product management.
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FireMon’s mission is to improve security operations that will in turn lead to better security outcomes. FireMon delivers industry-leading security policy management, cloud security operations, and cybersecurity asset management solutions to over 1,700 enterprises in nearly 70 countries. Our security policy management platform is the only real-time solution that reduces firewall and cloud security policy-related risks, manages policy changes, and enforces compliance. FireMon’s DisruptOps offering is the only distributed cloud security operations offering that detects and responds to issues in the fast-paced public cloud environments such as AWS and Azure. Our cloud-based Lumeta cybersecurity asset management solution can scan an entire enterprise infrastructure, from on-premises networks to the cloud, to identify everything in the environment and provide valuable insights into how it’s all connected together. Learn more at FireMon.com.