Senior ServiceNow Developer

Superlanet is seeking a Senior ServiceNow Analyst to support our valued healthcare client based in Florida. This is a direct hire opportunity offering remote flexibility, though candidates must currently reside in the state of Florida.

The Senior ServiceNow Analyst will play a pivotal role in enhancing the organization's ServiceNow platform by designing and implementing solutions that streamline processes and improve user experience. This individual will serve as a trusted advisor and subject matter expert, providing technical leadership, solution design, and ongoing support across multiple ServiceNow modules.

Key Responsibilities:

• Provide strategic guidance on ServiceNow best practices to ensure long-term value and user satisfaction.
  

• Design and deliver proof-of-concept and final demonstrations of ServiceNow solutions to business stakeholders.
  

• Develop, configure, and implement new features, modules, and workflows across the ServiceNow platform.
  

• Integrate ServiceNow with third-party applications and internal systems to ensure seamless data exchange.
  

• Execute platform upgrades, patches, and performance optimizations in accordance with industry standards.
  

• Monitor system performance and proactively resolve issues to maintain high availability.
  

• Stay informed on the latest ServiceNow releases, features, and best practices, applying them to improve platform effectiveness.
  

• Mentor junior team members and contribute to building a strong ServiceNow competency within the organization.
  

Required Qualifications:

• 8+ years of experience as a ServiceNow Administrator or Analyst.
  

• Proven expertise in scripting, ServiceNow Business Rules, and platform configurations.
  

• Hands-on experience with REST, SOAP, and MID Server integrations.
  

• Deep familiarity with multiple areas of the ServiceNow platform, including:
  

  • IT Service Management (ITSM) – Asset, Incident, Change, Problem
    

  • Service Portfolio Management (ITBM) – Demand, Resource, Project & Portfolio
    

  • IT Operations Management (ITOM) – Discovery, Service Mapping
    

  • Core Platform – Service Portal, Service Catalog, CMDB, CSDM, Data Fabric
    

Certifications:

• ServiceNow Certified System Administrator (CSA) – Required
  

• ServiceNow Certified Application Developer (CAD) – Preferred
  

Benefits