Student Support Coach, Credentials

Why join UMass Global?

Competitive compensation and benefits promote your health and well-being. UMass Globa embraces inclusion, promotes corporate responsibility, and applies sustainable practices on the job and in the office.

Exceptional Benefits

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our benefits include:

·         Employee Assistance Program (EAP)

·         Wellness Programs (Physical and Mental Health Challenges, Campus Events)

·         Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options)

·         Professional development through online learning and training tools

·         Service/Recognition awards

·         Paid time off

The Student Support Coach, Credentials is dedicated to supporting students through the successful completion of non-coursework credentialing requirements. This position plays a critical role in guiding students, ensuring they meet essential milestones such as test preparation, subject matter competency submissions, and credential-related documentation.

​Acting as a central point of support and communication, the Coach provides timely assistance, tracks student progress, intervenes when challenges arise, and collaborates with faculty and credential services staff to ensure alignment with current standards. The ideal candidate is highly organized, proactive, and student-centered, with strong communication skills and a passion for helping learners achieve their professional goals.

​Remote work

The role is part time with 29 hours per week.

The hiring range for this position is $18.00 - $22.60 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

Equal Employment Opportunity - University of Massachusetts Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.