IT Support Analyst L1

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

Degree in BBA, BCA, BSc, or equivalent, or in last semester., Excellent English communication skills., Basic computer skills and data entry experience., Proficiency in Microsoft Excel and Word..

Key responsibilities:

  • Answer incoming IT service desk calls and review email requests.
  • Create or update incident and problem tickets in the CRM system.
  • Follow provided processes and scripts to resolve IT issues.
  • Work in US time zones, including late and weekend shifts.

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Eton Technologies
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Job description

This is a remote position.

We are looking for Freshers for IT Support Analyst Role:

Must have BBA, BCA, BSc. Or equivalent degree or in last semester.
Must have excellent English communication skills.
Must have basic computer skills
Should have data entry experience
Should be good in Microsoft Excel and Word
Having US client communication experience is plus
Having a US accent is preferred
Prior experience in BPO or customer service job is plus
Willing to Work Late nights.
Should have good learning skills
Must be an excellent team player with excellent interpersonal skills.

Please Email resume jobs@etontechnologies.com



Requirements
Roles and Responsibilities:

IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incidentproblem tickets in the Service Desk system (CRMbased system)
Candidates will follow processesscripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement.
Candidates will also be trained in resolving the IT issues captured in the CRM. system
Candidates will be working in the US Time zone. There will be two shifts ( Normal Shift 5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST)
This is a work from home opportunity.
Must have a quiet personal room and an excellent internet connection to perform the job.
This position may require four 10hour shifts, offhour shifts andor weekend shifts as needed.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntrySystem Level Troubleshooting

Other Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Communication
  • Social Skills
  • Teamwork
Are you interested?

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