Technical Product Support Representative USA

Description

We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team.

In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.

While youll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.

Strong organizational skills, professionalism, proactive problemsolving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.

Responsibilities

• Provide Bright Datas customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email.
• Independently understand and solve technical problems using internal documentation.
• Clarify problem solutions to customers and provide them with the best workflows.
• Interact with other departments to clarify issues and escalate them when required.
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  Requirements

  • Past experience in a similar role.
  • Basic programming knowledge of JavaScript and HTML (Python or other languages an advantage).
  • Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
  • Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
  • Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
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