Manager, Client Intelligence

Manager, Fashion Client Intelligence  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a Manager with high intellectual curiosity to join the Fashion Client Intelligence Team in New York. You will play a leading role in leveraging client data to drive critical initiatives and deepen Chanel’s understanding of client behavior through rich storytelling. This role interfaces with multiple teams across the division and is a key partner for the corporate & retail fashion teams. Our ideal candidate will have 4+ years of experience and a passion for working with data analysis in a highly collaborative environment.  

What impact you can create at CHANEL: 

• Lead retail relationship and ownership of client segmentation strategies and relevant recaps, for the following: 

• All Northeast Boutiques 

• Ephemeral Boutiques 

• New Boutique Opening 

• Boutique Closures 

• Lead relationship with key categories on the merchandising teams  

• Play a key leadership role in partnership with Client Touchpoints and EDM teams, including: 

• Direct Mail: Ideate segmentation strategy, build & execute segments in CRM tool, & recap results in collaboration with Client Touchpoints team 

• Targeted EDM: Build segments in CRM tool, & recap results in collaboration with Email Marketing team 

• Own all client intelligence work connected to the Distribution team: PMA Briefs, Market Visit Decks, Key City Strategies, Retailer BRMs 

• Represent Client Intelligence perspective on BTQ x tech projects to evolve existing tools or improve the client experience, capture rates, and quality & richness of client data (ongoing examples: CDC, DCC roll-out) 

• Manage the Strategy, Governance, and Client Intelligence team budget 

• Support the two Group Directors in pulling client analyses, including: 

• Client analyses and client lists for Retail Leaders and all BTQs 

• Client analyses and pre-buy reports for all Merchandising teams 

• Various strategic client analyses by pulling raw data, gleaning topline insights, and populating PowerPoint presentations 

You are energized by: 

• Working with and learning from home office and retail field team members in a highly collaborative environment  

• Connecting the dots across multiple departments to unlock opportunity and help the division make data-driven decisions 

• Validating or disproving theories by marrying analytical and anecdotal data  

• Sharpening your analytical mind through learning about the distinctions and similarities of our distribution network and understanding our product trends 

• Passion to create compelling, beautiful visualizations using data, creativity, storytelling and PowerPoint skills 

• Autonomy to innovate, ask questions, and challenge status quo 

• Managing multiple projects simultaneously  

What you will bring to the team: 

• Proven ability to synthesize and interpret large data sets to tell a story with ease 

• Comfortable collaborating with stakeholders with ranging levels of seniority 

• Empathetic and inquisitive approach to problem solving  

• Hunger to explore beyond what is requested 

• Reliable with an upbeat ‘can do’ spirit  

• Curious personality and comfort with ambiguity  

• Desire to educate, influence, and share knowledge in a helpful manner 

• Exceptional blend of analytical and problem-solving skills  

• Adept at data visualization and creating visually compelling decks 

• Demonstrated strength in communication and presentation skills 

• Quick learner – ability to train on and learn new tools  

• Self-motivated, results-oriented, strategic thinker  

• Strong time management and prioritization skills with keen attention to detail 

• Interest in luxury and retail markets 

Position Logistics: 

• 4+ years of experience in a data-driven role, ideally working with luxury and/or global brands  

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office. 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 

What skills you will learn? What experiences might you have?  

• Project Management Skills  

• How to best collaborate with individuals across differing titles and within Retail and Corporate teams 

• Opportunities for visibility to senior leadership 

• Direct leader committed to individual development 

• CRM and Power BI Dashboard navigation  

Compensation: 

• The anticipated base salary range for this position is 70,200 through 110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund  

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 

• Generous paid time off policies to include vacation, holiday, sick and volunteer days  

• 401K and other incentives  

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information: 

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion: 

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community: 

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability: 

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture: 

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel: 

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     

• For more information, please navigate to the Fondation Chanel website here   

Career and Leadership Development:  

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.