Group Product Designer - Store Sales & Service Technology (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. 
 
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! 

Overview 

Welcome to Product Design at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey driven through Technology. Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can lead our teams to enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products. 
 
As a key leader within the Store Technology portfolio, the Group Product Designer will lead and manage a team of Product Designers to deliver exceptional experiences to our Athletes and Teammates both in-store and across channels. You’ll partner with stakeholders and cross-functional technology leaders to shape the in-store experience within the broader end-to-end Athlete journey. Your team will focus on delivering seamless experiences across sales, checkout, services, and more—integrating software, hardware, and teammate operations. You’ll also play a key role in maturing the design practice across the Stores organization and beyond. 

Role 

• Human-Centered Advocate 
  Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products. 

• Evidence & Risk 
  Guiding teammates on how to avoid extensive research practices through design maturity; understanding that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business. 

• Discovery 
  Guiding teammates through a process rooted in problem solving frameworks, where they leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems. 

• Experimentation 
  Learning is a critical part of your management philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth. 

• Data-Driven 
  Guiding teammates on how to leverage mixed methods data insights to drive decision making. 

• Development 
  This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process. 

• Feedback 
  You provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders, and leadership in order to aggregate and activate this feedback in meaningful ways. 

• Leadership & People Management 
  You are expanding your capabilities in leadership by managing design for multiple product areas, developing a deeper understanding of cross-product domains and how this supports the overall strategy of the portfolio. In addition, you are responsible for supporting career development and growth opportunities for designers who report to you. 

Job Duties & Responsibilities 

Leadership – How you expand your influence through strategy, decision making, coaching, and management 

• Managing product designers, inclusive of performance, career planning, and growth / development opportunities. 

• Identifying and collaborating with stakeholders to improve business proficiency as well as influence others on the value and implementation of human-centered design principles. 

• Actively coaching and mentoring product designers and cross-functional peers or stakeholders regarding design process, frameworks, implementation, and measurement. 

• Demonstrating active participation and thought leadership in the broader design community, inclusive of speaking, educating, networking, recruiting, and/or learning. 

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact 

• Guiding the discovery strategy in support of a group of products, including methodologies utilized for evidence gathering, problem prioritization, solution generation, and experimentation. 

• Collaborating with leadership peers to identify new product opportunities within the portfolio, focusing on industry trends and retail concepts that can inspire innovative product thinking. 

• Collaborating with leadership peers to develop the strategy across a group of products that feeds into the broader strategy of the portfolio. 

• Building partnerships with other teams (Athlete Insights, Data & Analytics, etc.) to expand capabilities, tooling access, and evidence gathering. 

Execution – How you support and provide oversight to the design and delivery of solutions to our customers 

• Providing oversight in the creation of discovery objectives and goals in collaboration with the team(s) and stakeholders. 

• Participating in sprint planning to support research and design progress. 

• Providing oversight and review for UI designs, utilizing our design system, Homefield. 

• Actively coaching and mentoring designers regarding customer-centric focus, gathering feedback, leveraging data to tell the story, and measuring success. 

QUALIFICATIONS:

Candidates for this role should have: 

• Bachelor’s Degree 

• 10+ years of Product Design experience or relevant experience; preferably within B2C companies (Retail) and/or experience delivering technology used within a physical environment 

• Previous experience directly managing a team of Product Designers 

Desired Experience:

• Advanced understanding of Product Design 

• Advanced knowledge and application of human-centered design practices and lean product management 

• Advanced understanding of scrum 

• Ability to advocate for research and design-thinking practices across product teams to identify new valuable opportunities, insights, and ensuring the team delivers the most valuable solutions to market 

• Experience with service design methods that facilitate understanding frontstage and backstage touchpoints and processes 

• Experience with journey maps, service blueprints, personas, and user flows 

• Expert written and verbal communication skills that result in effective relationship building as well as alignment across stakeholders and other tech partners 

• Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups 

• Proven ability to influence cross-functional teams & senior leadership stakeholders without formal authority 

• Ability to balance business objectives & customer needs 

• Success in defining short- & long-term strategies, visions & launching excellent products 

• Curious attitude and desire to learn 

• Advanced level use of problem-solving frameworks (must be able to demonstrate) 

• Understanding of software development lifecycle 

• Ability to coach teammates on complex product frameworks, concepts or methodologies 

• Can quickly and effectively resolve conflict 

• Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal 

• Portfolio of work, demonstrating a human-centered design process and design leadership 

This is a fully remote position. While this is a fully remote position, you may be expected to travel 15% of the time. 

This role is not eligible for immigration sponsorship. 

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!