Offer summary

Qualifications:

Strong organizational and communication skills., Experience with dispatching or coordinating logistics is preferred., Ability to work in a fast-paced, metrics-driven environment., High school diploma or equivalent; relevant experience may be considered..

Key responsibilities:

Monitor the task board to identify aging unclaimed jobs.

Contact servers to claim or dispatch jobs using various communication tools.

Resolve issues related to missing or incomplete customer information.

Report trends and escalate issues to the appropriate teams.

Job description

About ABC Legal:

ABC Legal Services is a company of over 400 employees and thousands of independent contractors, headquartered in Seattle with a nationwide footprint. We file and serve legal documents for law firms--and are the technology leaders in our industry. Our Recruiting team offers a unique, fun, and challenging opportunity for a recruiting/HR professional to gain experience in a fast paced and collaborative environment.

About the Opportunity:

Joining the ABC team as a Dispatch Coordinator this role offers a unique, fun, and challenging opportunity. This role works with a small team that makes a big difference by recruiting Process Servers to deliver legal documents in their area. The dispatcher ensures unclaimed jobs are claimed or manually dispatched in a timely manner. The goal is to maintain an average age of jobs in assigned states at or below 1.5 days old with the oldest job being less than 5 days old. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you!

Responsibilities:

Monitor skye (internal application) task board to identify aging unclaimed jobs. 
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate. 
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched. 
Resolve and escalate to teams if needed. 
Monitor and report trends in stuck jobs if you see an increase in the same scenarios. 
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings.  
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.

Benefits & Perks: