Strategy & Operations Lead, Healthcare

About Stepful:

At Stepful, we’re on a mission to reimagine allied healthcare training by providing affordable, online, instructor-led and AI-enabled education to help learners - especially from underserved communities - launch high-demand healthcare careers on their own terms. In addition to our direct-to-consumer training model, Stepful partners with healthcare institutions to build talent pipelines and career pathways in an effort to mitigate the increasing allied health employee shortage. Our graduates - inclusive of Medical Assistants, Pharmacy Technicians and more - go on to work for leading institutions such as CVS, NY-Presbyterian and Walgreens.

Stepful is backed by Y Combinator, Reach Capital and AlleyCorp, and we recently closed a $31.5M Series B round led by Oak HC/FT. Additionally, TIME named Stepful the #1 EdTech company in the U.S. for 2025.

Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.

Our values:

At Stepful, we attribute much of our success to the high caliber of our team. To that end, we seek to onboard mission-driven individuals who thrive in a fast-paced environment, don’t shy away from ambiguity and demonstrate our four company values:

• Care first: We do whatever it takes for our students to succeed.

• Learn quickly: We test, learn with data, and iterate.

• Build together: We win when we rely on each other.

• Own it: We show up, take initiative, and show pride.

The Role

As our Strategy & Operations Lead, you will own key special projects as we build our nursing programs from the ground up. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students. In this role, you will work cross-functionally with Learning, Product, GTM and other Operations teams. You will be responsible for building a key pillar of Stepful’s growth story. You will:

• Develop and execute creative initiatives and experiments to fast-track our nursing growth.

• Own high impact special projects as part of our strategic partnerships, corporate acquisitions, or joint ventures.

• Collaborate regularly with our Learning, Product, Policy, Sales/Customer Success and Operations teams to design and implement solutions that meet the high bar of regulators and accreditors, provide an exceptional student experience, and deliver impactful results for our healthcare provider clients.

This role will report to our General Manager.

This job is for you if

• You are passionate about helping students change their lives through access to education

• You thrive in a fast-paced, ambiguous environment

• You are highly analytical, taking a structured approach to breaking down complex problems

• You have excellent communication skills that reflect in clear and concise writing and presenting

• You are an expert collaborator who is able to lead through influence and coordinate diverse stakeholders at various levels

• You are willing to do whatever it takes to get the job done successfully and maintain a high bar for execution

• You learn quickly through experimentation

• You have 7+ years of experience, including in an operational role at a high growth startup

Bonus points if

• You worked in healthcare or EdTech

• You have taught or coordinated online courses at scale

ABOUT THE INTERVIEW

• Step 1: Introductory call with Talent Acquisition

• Step 2: Interview with Hiring Manager

• Step 3: Take-home assignment

• Step 4: Virtual panel interview

• Step 5: Onsite interview at office in SoHo, NYC

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.