Offer summary

Qualifications:

Bachelor's degree in business or technical field, MBA preferred., At least 3 years of experience in payment processing or payment gateway industry., Proven experience in managing cross-functional teams and strategic planning., Strong leadership, analytical, and problem-solving skills..

Key responsibilities:

Develop and implement operational strategies in support, customer service, and professional services.

Monitor and measure operational performance, providing coaching to team members.

Manage vendor and key customer relationships to support business growth.

Lead projects to prepare the company for future growth and market expansion.

Job description

About ValPay
ValPay LLC is an all-in-one payment solutions tailored to empower our partners' software platform. Designed for ambitious business owners wanting to focus on growing their business rather than the logistics needed to run it, ValPay helps companies prevent fraud, gain access to real-time reporting, and accept both online and in-person payments.

About The Role

As an Operations Manager reporting to our CEO, you will be responsible for working with the management cluster in the business of companies on developing and implementing the business’s strategic plan spanning support, customer service and professional services. You will be responsible for identifying, defining, and executing the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence.

The successful candidate will work in a remote work model anywhere in the US, ideally in the EDT Time zone!

What You'll Do:

Work with the leadership team and CEO to set and execute on the strategy
Ability to review the operational plan and guide the functional leadership into a focused ROI approach, including Customer Service and Professional Services
Regular monitoring and measuring of the priorities, providing coaching and guidance to team members as required
Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets
Review, analyze and roll out strategic changes as they pertain to operational best practices and revenue-driven efficiencies
Collaborate with senior management to set strategies, objectives and policies
Managing vendor and key customer relationships
Contribute to high-priority projects to prepare the company for future growth phases and market readiness
Contribute to high-priority projects to prepare the company for future growth phases and market readiness

What You Bring:

3+ years of upper-level experience in the payment processing and payment gateway industry is essential
3+ years of cross-functional team management experience
At least a Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus but not a requirement
A natural ability to lead performance and process improvement in a business
Bring a proven entrepreneurial spirit and pace-setter traits
Experience working in small to medium-sized payment processing or payment-related businesses as an Operations Manager or similar-level position
Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
Excellent Leadership, communication, and organizational skills
Excellent analytical and problem-solving skills
A 'roll up the sleeves' attitude towards problem-solving
Goal-oriented with comfort in setting measurable goals for others and yourself
Comfortable working independently as well as in a team
Ability and willingness to create change, passion for continuous improvement
Fluent in English, both written and verbal, is essential
Must be legally authorized to work in the US