Job description

Job Title: Help Desk Analyst

Location: Virtual

Other Consideration: U.S. Citizen (Required) 

The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations.

Duties and Responsibilities

Strong troubleshooting and diagnostic skills

Excellent verbal and written communication

Ability to manage multiple requests with attention to detail

Customer-service mindset with patience and professionalism

Success Factors

Ability to think strategically and solve complex problems

Excellent communication and collaboration skills

Proactive, self-motivated, and results-oriented

Adaptable to changing business needs and priorities

Commitment to continuous learning and improvement

Qualifications

High school diploma or equivalent required; IT-related certification or degree preferred

1–2 years of experience in a help desk or IT support role

 Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura ’s employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.