Clinical Success Director, Federal Accounts

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AIpowered platform was purposebuilt for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprisegrade technology transforms patientclinician conversations into structured clinical notes in realtime, with deep EMR integrations. Powered by Linked Evidence and our purposebuilt, auditable AI, we are the only company that maps AIgenerated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

As the Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

What You’ll Do

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.

• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.

• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.

• Develop, monitor, and track enduser utilization and clinical success metrics to help communicate longterm impact and value.

• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

• What You’ll Bring

  • 5+ years of experience as a clinician (MD, DO, PA, NP)

  • Experience with Epic and a deep understanding of clinical documentation workflows

  • A passion for solving problems and creating new opportunities for clinicians

  • Proven track record of leading successful initiatives from conception through launch.

  • Ability to build relationships with different layers of an organization, from frontline staff to executives.

  • Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements

  • Experience working with crossfunctional teams in a fastpaced, startup environment

  • ***This role requires up to 20% travel***

    Why Work at Abridge?

    At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

    Joining Abridge means stepping into a fastpaced, highgrowth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

    Beyond individual impact, you will have the opportunity to work alongside a team of curious, highachieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

    We’re committed to supporting your growth, both professionally and personally. Whether its flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

    If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

    How we take care of Abridgers:

    • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

    • Comprehensive Health Plans: Medical, Dental, and Vision plans for all fulltime employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSAeligible plan, Abridge also makes monthly contributions to your HSA.

    • Paid Parental Leave: 16 weeks paid parental leave for all fulltime employees.

    • 401k and Matching: Contribution matching to help invest in your future.

    • Pretax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

    • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

    • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

    • Compensation and Equity: Competitive compensation and equity grants for full time employees.

    • ... and much more!

    • Diversity & Inclusion

      Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

      Staying safe Protect yourself from recruitment fraud

      We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters andor hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.