Technical Support Specialist, API

To be successful, you’ll need:

• Proven strong crossfunctional, crossorganizational stakeholder management and verbalwritten communications. You need to be highly collaborative, comfortable asking questions, and eager to learn – you’ll be working with teams across Success, Product Development and Partnerships to ensure a world class customer experience for the developers you support
• Strong time management skills. You’ll need to effectively manage your time to ensure that the individuals you work with are on a path to success
• Clear communication skills. You will be working with software developers, Jobber customers, and multiple stakeholders across the company, building relationships and earning trust quickly to communicate insights, give meaningful feedback, and provide empathetic customer support.
• A keen eye for detail and analytical thinking to evaluate app functionality, design, user interface, and overall customer experience
• The ability to assess and test mobile applications across various platforms, identifying bugs and suggesting improvements to app partners
• Familiarity with app store guidelines and a strong understanding of mobile and web technologies
• Experience working on technical issues, troubleshooting bugs, and reading code in a few different languages
• An understanding of web protocols like HTTP, HTTPS, OAuth, authentication and tools designed to test them (ex. POSTMAN)
• Experience with Git, Github, and using Markdown to update web hosted documentation
• A problem solving mindset. In this role you’ll listen to understand the needs of developers, customers and peers and work together to find creative solutions to problems
• The ability to embrace ambiguity. This team is changing and we’re eager to show our impact. You need to be invigorated by this type of environment and be able to balance daytoday work with changes to existing processes. It helps if you’re excited by a new challenge!
• The ability to work independently and effectively manage your time with little guidance. You will need to be a selfstarter with the ability to make decisions and juggle many tasks without losing sight of the highest priority items
• An incredible passion for our customers and a connection to our purpose – to help people in small businesses be successful

• It would be really great (but not a dealbreaker) if you had:
  

  • A background in computer science, information technology, or a related field is beneficial but not mandatory
  • Experience optimizing workflows and processes using AI
  • Experience with app testing methodologies and tools
  • A passion for technology and staying updated with industry trends and best practices
  • Experience technical writing for customerfacing and internal documentation
  • Experience with Ruby on Rails, TypeScript, React, andor GraphQL in a production environment
  • Experience using APIs to build applications and query data
  • Experience using SQL andor APIs to query from a database

  • All interviews are currently being conducted virtually via phone or video.

    At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,600, a midpoint of $84,200 and a maximum salary of $96,900, designed to show the progression from learning the ropes to truly excelling.

    We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and longterm impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

    Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

    We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

    What you can expect from Jobber:

    • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
    • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
    • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave topups to support your growing family.
    • A unique opportunity to build, grow, and leave your impact on a $400billion industry that has no dominant player...yet.
    • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

    • We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

      A bit more about us:

      Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!