Career Opportunities: Services operations representative WFM BTS BST (425302)

Job Overview

Are you organized, proactive, and versatile? Join our Workforce Management team in Quebec, where you will play a key role in optimizing schedules, managing vacations, coordinating training sessions, and mentoring new employees.

Key Responsibilities

• Develop and prepare technicians’ schedules in accordance with current collective agreements and individual preferences.
• Plan vacations, seasonal leaves, and unpaid leaves.
• Make necessary schedule adjustments based on operational needs at DD1.
• Collaborate with various teams to ensure optimal coverage.
• Organize onboarding programs for new employees (profile creation, mentor assignment).
• Manage communications with managers and trainers related to training.
• Actively participate in continuous process improvement by bringing forward concrete ideas.
• Other related tasks.

• Assets

  • Relevant experience in customer service, coordination, or a similar administrative role.
  • Familiarity with unionized environments or workforce planning.

  • Essential Qualifications

    • Comfortable with computer tools and proficient in Microsoft Office Suite.
    • Excellent teamwork skills.
    • Strong priority management, sense of urgency, and autonomy.
    • Strong organizational skills and professionalism.

    • Informations supplémentaires

      • Job Type: Unionized office employee
      • Employment Status: Regular part time
      • Work Location: Boucherville
      • Flexible Work Profile: Remote (on average once a month)
      • Work Schedule: Variable shifts based on business requirements

      • Whats in for You?

        • Excellent benefits and competitive compensation;
        • Access to numerous discounts and the purchase of company shares;
        • Leaders who support your development through coaching and opportunity management;
        • A dynamic, collaborative and creative team;
        • Development opportunities through training and educational assistance programs;
        • Opportunities to progressively assume greater responsibility.

        • Adequate knowledge of French is required for positions in Quebec.

          Please apply directly online to be considered for this role. Applications through email will not be accepted.

          At Bell Technical Solutions, we do not just accept differences we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

          Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at recruitment@belltechsolutions.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at EquiteEquity@bellsolutionstech.ca.

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