Offer summary

Qualifications:

1-2 years of Medical Office experience., Medical Office Administration diploma., Excellent communication skills, both written and verbal., Proficiency in MS Word, Excel, and Outlook..

Key responsibilities:

Coordinate appointments with the healthcare team.

Manage onboarding and offboarding processes for programs.

Handle referral processes and outreach activities.

Respond to inquiries via email and phone for appointment bookings.

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role:

The ideal candidate is an experienced Medical Coordinator who possesses excellent communication and client service skills. The role is primarily responsible for administrative duties for the Medcan's Live Well Programs and Enhanced Screenings.

The Accountabilities:

Coordinating with the interprofessional team to book initial and follow up appointments
Onboarding and Offboarding Processes for respective programs
Referral processes and outreach
Respond to external and internal inquires for appointment bookings
Answering emails and phone calls for the Live Well Client Care Team
Coordinate with other clinic staff to ensure exceptional delivery of service
Other administrative duties as required

There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail so the successful applicant must have similar experience. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organizational skills, an ability to prioritize and work independently and have experience working with multi-disciplinary teams including nurses and physicians.

The Requirements:

1-2 years Medical Office experience
Medical Office Administration diploma
Excellent written, verbal and electronic communication skills
Intermediate level in MS Word, Excel, and Outlook
Prior switchboard or reception experience is an asset
Exceptional client service skills
Sound knowledge of medical terminology and laboratory results

This role is primarily Monday through Friday 8:00am-4:30pm, with flexibility to support based on business needs. The position will be mostly remote with occasional needs to come into the office for training and team meetings/events.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our patients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow. We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s 50 Best Managed Companies!

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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