ServiceNow Architect

Title: ServiceNow Architect – Canada
Based in Canada, (BC ideal but remote in Canada is fine)
Will require: SN Certifications, Experience with ITOM Discovery & Service Mapping and integrating data, Experience with integration protocols (REST, SOAP, FTP, SFTP), Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).

ServiceNow Architect. Following rapid expansion of new name clients into the Client SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

Role and Accountabilities:

This will suit an experienced Candidates in primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services. The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices.

• Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure.
• Strong understanding of CMDB, its structure, and its relationship to ITOM.
• Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.
• Create mappings between different data sources and ServiceNow objects.
• Ensure data integrity and consistency during data migration and integrations.
• Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors.
• Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications.
• Configure and customize ServiceNow modules and workflows to meet specific business requirements.
• Support configuration changes related to mapping and data transformation requirements.
• Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow.
• Validate the accuracy and completeness of the data after mapping and integration.
• Maintain comprehensive documentation of data mappings, workflows, and integrations.
• Provide ongoing support and troubleshooting for issues related to data mapping and integration.
• Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes.
• Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform.
• Monitor and optimize the performance of integrations and data mappings.
• Recommend improvements to streamline processes and enhance system efficiency.
  • Bachelor's degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data.

Qualifications
Skills and Experience Requirements:

• Hands-on experience ServiceNow – ITOM (CMDB, Service Mapping)
• Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.
• Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).
• Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.
• Knowledge of data modelling and mapping techniques in ServiceNow.
• Familiarity with SQL and querying relational databases.
• Experience with integration protocols (REST, SOAP, FTP, SFTP)
• Understanding of ITIL processes and best practices.

Skills and Certifications

• ServiceNow Certified – ITOM Discovery & Service Mapping
• ServiceNow Certified - Application Developer
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.