Senior Manager - Product Strategy & Biz Ops (f/m/d)

About the Opportunity

Contentful is looking for a Senior Manager to join the Product Strategy and BizOps team to help scale our business. As a thought partner to senior management, you will work closely with teams across the organization to understand business performance, set strategy, and drive business growth. As a member of the Strategy & BizOps team, you will become a trusted advisor to Contentful’s executives and functional leaders, and work on high-impact, top priority issues facing the business.

This role is dedicated to supporting the Product organisation in setting and operationalising strategy, and will bridge cross functional touchpoints with our GTM functions. 

What to expect? 

As a member of the Product Strategy and BizOps team, you will become a trusted advisor to Contentful’s executives and functional leaders, particularly our Chief Product Officer and Chief Technical Officer, and work on high-impact, top priority issues facing the business. This is a hybrid role in a small high impact team (currently one direct report), combining individual contribution with people leadership, delivering and leading work directly, coaching other Product leads and team members, and leading through others across the business.

• Being a thought partner to senior product leadership: in shaping the strategic product vision and narrative for the company, ensuring effective communication of this in partnership internally and externally, partnering with teams such as our marketing and analyst relation teams
• Being the business partner to product leaders: identifying, surfacing and strategising around business performance of our Product Lines , and being a SME on projecting the business impact of product initiatives.
• Own ongoing key strategic initiatives that drive meaningful growth and product adoption: such as supporting product oriented GTM plays, rethinking trials processes, investigating onboarding challenges and driving action through programs or cross functional leadership
• Identifying growth, efficiency, and strategic opportunities for the business: conducting qualitative and quantitative analysis to understand commercial performance of our products, evaluating investments or strategic decisions, identifying and prioritizing actions to take, and communicating insights to senior executives.
• Driving successful execution cross functionally with GTM partners: on specific one-off initiatives, or on process or systems improvements that support our growth trajectory. Work closely with our Product leadership and stakeholders  including Pricing, Marketing, Sales and Partnerships to drive cross functional  projects.
• Supporting strategic operational cadences: supporting leadership on C-suite and Board level topics, driving creation of materials for boards and critical internal company strategy communications

Periodic travel  may be required.

What you need to be successful

Essential:

• Professional Background: 5+ years of experience in areas such as management consulting, investment banking/private equity, BizOps, strategy, or corporate development roles
• Stakeholder Communication: Strong business generalist with outstanding communication and collaboration skills, able to communicate complex information and concepts clearly for executive audiences. Able to confidently manage taking on-board executive feedback.
• Quantitative Analysis: Performs accurate analysis on complex data and derives new and actionable business insights based on this. Able to question and challenge assumptions and outliers, and accurately report findings. Has experience building complex business and financial models and analyses.
• Problem Solving: Defines, structures, and frames complex problems and decisions in a simple, actionable way
• Project leadership: Successfully leads large cross-functional teams with a range of seniority levels (up to C-level)
• Action oriented: Experienced in driving from business analysis and insights to action: structuring and solving problems, seeking information needed to solve these, conducting analyses, recommending actions, getting buy-in and alignment from leaders and teams, and working with other teams to deliver results

Desirable:

• Knowledge of/strong interest in the digital experience space: this would be a big help given the central role in evolving and communicating our product strategy
• Enterprise go to market (GTM) familiarity: understanding and/or experience of Enterprise SaaS go to market motions
• Product Management familiarity: Awareness of product and software engineering practices, the Software Development Life Cycle (SDLC) and product strategy.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

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