Offer summary

Qualifications:

Fluent German language skills (at least C1) and good English communication skills., Experience in finance or customer service is preferred., High accuracy, quality, and service orientation., Ability to work independently and in a team, with good organizational skills..

Key responsibilities:

Responding to customer inquiries via phone and written communication.

Resolving customer problems and finding solutions.

Verifying customer orders and handling post-processing if necessary.

Participating in projects to improve processes and achieve company goals.

Job description

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS?

We are currently looking for an experienced Financial Services Account Associate Specialist with German to support the Client Services team for our location in Poznan.

About the team:

The Client Delivery Group – Client Services in Frankfurt is responsible for the customer service of customers from Germany and Austria for one of the largest asset managers globally.

About your role:

The telephone and written answers from everyday to complex inquiries of our customers and consultants.
Responding to our customers problems and finding solutions.
Compliance with quality standards, possible control function.
Verification of customer orders and, if necessary, corresponding postprocessing.
Escalation of difficult issues and complaint management.
Participation in projects to implement the companys goals and improve certain processes.