Offer summary

Qualifications:

Proficiency in Dutch language is required., Technical background or experience in telecom support., Good communication and problem-solving skills., Ability to work remotely and handle customer inquiries effectively..

Key responsibilities:

Assist Dutch-speaking customers with technical issues.

Log incidents and service requests in the support platform.

Coordinate between network engineers and customers.

Ensure timely resolution of customer support tickets.

Citymesh is a leading Belgian technology company that has been the solution partner for business clients with innovative issues for nearly two decades. Established in 2006, the company primarily focuses on delivering both permanent and temporary connectivity solutions, utilizing WiFi, 0G, 4G, and 5G technologies. Citymesh is active in various sectors, including industry, public services, education, healthcare, and smart cities, and also provides its services at numerous events and festivals. After acquiring spectrum bands in June 2022, Citymesh has gained the status of the fourth official telecom operator in Belgium, but the company aspires to be more than just a traditional telecommunications provider.

Job description

Are you a techsavvy problem solver who loves putting a smile on customers’ faces? Then join our helpdesk team as a Support Engineer!

In this role, you’ll make sure our Dutch speaking customers in Belgium and the Netherlands get the technical assistance they need. You’ll log incidents and service requests in our support platform and act as the vital link between our network engineers and our customers.

Required profile