Road Operation Specialist

ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the global leader in engineering and technology consulting established in 2008 and operating in Fez, Rabat, Tetouan, and Casablanca, currently boasts more than 2,300 consultants and aims for an excellence center of 3,100 ALTEN consultants by the end of 2024. With over 90 recruitments per month, ALTEN Morocco is now a major player in the professional integration of engineers. We support our clients, industry leaders, in their development strategies in the automotive, rail, IT, R&D, and Telecom & Media sectors.

To join ALTEN MOROCCO means to benefit from:

• Diversified career paths with career opportunities, internal, sectoral, geographic, and business mobility.
• Certifying and diploma training programs.
• Regular events to combine well-being and performance.

We are actively looking for an Road Operation Specialist (M/F) in Tetouan to take on the following responsibilities:

Vehicle Logistics Transport Pilot ensures on-time delivery of vehicles to customers, maintaining product quality, maximizing transport efficiency, and minimizing inventories for the assigned flows.

For transport legs under Vehicle Logistics Transport responsibility:

• Organize, monitor, and coordinate end-to-end logistics operations from Plants to Customers (Dealers, Fleet customers, etc.).
• Inform, challenge, and support problem-solving in case of deviations from the plan.
• Prioritize effectively to maximize overall performance.
• Proactively inform partners/customers about transport execution and manage change requirements.
• Challenge and support upstream partners during preparation to ensure transport plan feasibility.
• Monitor and report transport execution performance against contractual KPIs.
• Facilitate continuous improvement actions with partners (including implementation).

Monitoring lead time adherence and communicating information to the Network (dealers, Key Accounts, NSCs, etc.).

• Managing vehicle traceability in systems.
• Monitoring damaged vehicles.
• Coordinating special transport operations and launch plans.
• Processing transport and service orders and validations (PDI/vehicle enhancement).

Key decisions associated with the role: Vehicle Logistics Transport will:

• Approve the use of special transport (Spot Buy) to expedite vehicle delivery in case of special requests or lead time deviations, subject to manager approval.
• Approve the activation of alternative routes in case of capacity constraints, subject to manager approval.
• Prioritize vehicle shipments based on customer needs during transport capacity constraints.

Technical Skills:

• Fundamentals of logistics
• Ability to work with complex data sets in environments with integrated and external systems
• Transportation management
• Proficiency in Microsoft Office

Soft Skills:

• Ability to thrive in an operational environment
• Skill in managing operational performance within destination market(s)
• Competence in utilizing a variety of systems
• Responsiveness in managing emergencies and priorities
• Strong customer focus

The ideal candidate should possess a Master's degree or an engineering degree (Bac + 5) in industrial engineering and logistics, accompanied by 1 to 3 years of experience in a similar role.