Offer summary

Qualifications:

Previous experience in customer support, preferably in financial services., Excellent written and verbal communication skills., Strong problem-solving skills and ability to multitask., Fluency in English, with familiarity in fintech or cryptocurrency concepts as a plus..

Key responsibilities:

Serve as the primary contact for customer support via multiple channels.

Troubleshoot and resolve customer issues efficiently.

Collaborate with Product and Engineering teams to address customer needs.

Document interactions and contribute to improving support processes.

Job description

As a Customer Support Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.

What the job is about

Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach
Troubleshoot and resolve issues via phone, email, and live chat platforms
Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
Assist with the development and improvement of customer support processes and resources
Maintain in-depth knowledge of Deblock's products and services to better assist customers

Requirements

Previous experience in customer support or a related role, preferably within the financial services industry
Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
Strong problem-solving abilities, with a focus on providing efficient and effective resolutions to customer issues
Ability to multitask and prioritize tasks in a fast-paced environment
Fluency in English, spoken and written.
Familiarity with fintech and cryptocurrency concepts and trends is a plus
Ability to work independently and collaboratively in a team-oriented environment

Benefits