Senior B2B Travel Agent

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit a Senior B2B Travel Agent to join their team in Portugal. 

Position: Senior Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion) 

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Assist travelers with best-in-class personalized support
• Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
• Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
  
• Build meaningful relationships across global teams
• Provide feedback to product and engineering team necessary for product improvement
• Meet and exceed KPIs. 

REQUIREMENTS:

• Native/fluent in English (C1), both oral and written. 
• Previous working experience in a customer service roles, ideally covering travel and hotel segments 
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. 
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
  
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!