Offer summary

Qualifications:

Proficiency in Global Distribution Systems like Sabre, Amadeus, or Galileo., Strong communication skills, both written and verbal., Experience or background in the travel industry, including business or leisure travel., Attention to detail and integrity in handling traveler information..

Key responsibilities:

Advise and arrange domestic and international business travel for clients.

Research and analyze travel options to meet client needs.

Ensure compliance with travel policies and regulatory requirements.

Collaborate with team members to improve service quality.

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Corporate Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of Global Distribution Systems (GDS) Sabre
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels