Family, Carers and Friends Case Worker

Why this role matters

The Salvation Army is one of Australia’s largest providers of alcohol and other drug (AOD) services.  We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services).

About the role
The Salvation Army has launched a new Family, Carers and Friends (FCF) Service in Wagga Wagga, supporting families, carers and friends of people with alcohol and other drug (AOD) issues across NSW. Funded by the NSW Ministry of Health in response to the Ice Inquiry, the service is delivered via telehealth, offering information, education, support and referrals.

We are seeking a values-driven FCF Case Worker to join this new service. The role provides remote support to families and carers, empowering them to assist in their loved one’s recovery, engage in treatment planning, and access their own support. The position ensures a safe, participant-led environment aligned with The Salvation Army’s recovery-based approach.

This is a part-time, permanent position based in Wagga Wagga, with conditions under the SCHADS Award Level 4.

How you will make an impact

• Deliver education, information, psychosocial interventions, assessments, case management, and group work to families, carers and friends affected by AOD use via telehealth, within a person-led, recovery-oriented framework.
• Collaborate effectively with The Salvation Army's Adult and Youth AOD Services, ensuring strong cross-service communication and support.
• Develop, monitor and review individual goal plans, maintaining accurate records, reports and data in line with case planning procedures.
• Provide training and capacity building to TSA staff on engaging and supporting families, carers, and friends.
• Contribute to a culture of continuous improvement and service innovation, maintaining a high standard of care.

Support service outcomes including:

• Increasing access to support and education for families, carers, and friends
• Reducing stigma and barriers to help-seeking
• Enhancing resilience and well-being in caregiving networks
• Empowering carers with knowledge and tools to support loved ones
• Maintain up-to-date knowledge of referral pathways and services across NSW.
• Build and sustain effective partnerships with external services and stakeholders to ensure seamless referral and support pathways.

What you will bring

• Minimum of Diploma level qualification in a relevant discipline (AOD, Community Services, Case Management).
• Completed 4 AOD Skill Set Units (or willing to undertake/complete during employment).
• Demonstrated ability to deal with unpredictable situations and behaviours utilising de-escalation techniques.
• At least two years’ experience in recovery, if applicable.
• Sound computer literacy.
• Ability to work effectively remotely through a telehealth platforms.
• Ability to critically reflect on professional practice and attitudes.
• Ability to develop and tailor programs to meet participants’ needs
• A national police record check is required
• Current Drivers licence
• Working With Children Card

What we offer

• Flexible working conditions
• (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Please apply with your resume and a cover letter

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration