Offer summary

Qualifications:

Tertiary qualifications in IT or Computer Science or equivalent industry experience., At least 2 years of experience in IT support roles, including server and workstation support in Windows and Linux., Proficiency in Python and shell scripting, with knowledge of Javascript being a plus., Experience with media and entertainment rendering software and production tracking tools..

Key responsibilities:

Monitor and troubleshoot the render farm to ensure efficient operation.

Support production artists and resolve render farm issues promptly.

Manage hardware provisioning and assess hardware suitability for rendering tasks.

Assist with pipeline support, including application troubleshooting and documentation updates.

Job description

Flying Bark Productions is working on exciting projects such as Avatar: The Last Airbender feature film, Netflixs Stranger Things animated series, as well as our production Tales From Outer Suburbia by Shaun Tan.

About the role:

Ensuring the render farm operates with efficiency and at peak capacity, including verifying render jobs progress by tracking and prioritising jobs on the render farm and providing support to production artists, resulting in renders completing successfully.
Being the first line of troubleshooting of render farm issues.
Identifying patterns of farm failure and providing reporting to the rest of the team with clear examples to support your findings.
Perproject render management including farm job monitoring and hardware troubleshooting.
Researching and identifying root causes of render error codes and either resolve or escalate as required.
Troubleshooting 1st level application and systems issues for pipeline issues, providing support for artist application issues and general office admin, utilising wiki instructions and updating instructions where necessary.
Organising and managing the provision of Hardware for the RenderFarm.
Assessing the suitability of hardware resources and reprofile each accordingly.
Running adhoc testing and structured testing plans to provide accurate input on future hardware and software purchases.
Keeping up to date on all Wiki articles and Google docs pertaining to IT and pipeline, moderate and groom Resource Department Wiki articles.
Promptly responding to users’ issues, resolving them where achievable and promptly escalating them when not achievable.
Assisting with the successful completion of projects.
Other tasks as directed.
Provide support across multiple locations, including standard business hours in both Spain and Australia.
Ensure availability for weekend support as part of a rotating or scheduled coverage plan.
Contract duration: 12 months, with defined expectations around time zone flexibility and availability.