Implementation Engineer

Title: Engineer Network Services Implementation - APAC

Department: Network-Operations

Reporting to: Senior Manager, Implementation – Network Services APAC

Office Location: Kuala Lumpur, Malaysia

Role Type: Hybrid, Full Time

Job Responsibilities

Summary: 

• Responsible to design, implement and configure IP, TDM and SIP related Network solutions to enable service outcome as expected for the solution build.
• Work with Project Management and internal teams as integral team to support IPC data/voice service delivery for customers and involve in coding routines for testing and automation.
• Maintain up to date on documentation related to implementation design as part of Project life-cycle management.

Areas of Responsibility

• Manage IP deliverables covering Ethernet L2/L3, Optical and SIP based network solution.
•  Proficient in the Configuration, Implementation and Testing phases of Ethernet and Optical equipment to ensure service working as per expected on solution build and outcome.
• Proactively and accurately update all Test-and-Turn-up (TNT) tasks in the IPC documentation database, (Metasolv) ensuring all service information and schematics are correctly input and verified accordingly to solution implemented.
• Work with project team and assist with technical advice on the solution relating to implementation and testing.
• Address service delivery issues impacting TNT to the team management. 
• Work with customer to conduct service test and activation, resolve technical interconnection issues to enable service success.
• Being an integral part of the team that strives towards achieving best business practice for the company.
• Work with cross functional teams both internal and external to manage dependencies to ensure project delivery
• Ability to document processes with a view to owning processes and procedure.
• Adaptive to project timelines in the service implementation and change, may require working on weekend subject to project progress.
• Tasks may include coding routine for Hosting and DevOps automation. 
• To report weekly on all project progress and status to management, 

Experience and Skills Requirements:

• Tertiary education, in a Network technology-based subject, 
•  Network professional certification CCNP and above or equivalent is desirable.
• At least 5 years’ of experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP, SDH, Optical DWDM and TDM platforms
• At least 3 years’ of experience in Hosting and DevOps related role is desirable. 
• Ability to work as an individual contributor and team player. Role requires to interact and working closely with cross functional teams both internal and external to meet delivery objectives.
• Resourceful and good initiative in resolving complex issues relating to role support.
• Absolute proactive approach to network design forethought and planning.
• Previous experience providing services to customer within the financial services industry
• Possess the ability to self-manage, work within a regionally diverse team
• Exceptional written and verbal communication skills
• Strong understanding of Service Management, ITIL certification is desirable.
• Strong attention to detail and follow-through is required

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees. 

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

•    Health Insurance Plan 
•    Group Term Life Insurance Plan 
•    Flexible PTO plus Public Holidays  
•    Additional Time off for Charity Work and Volunteering  
•    Global Tuition Reimbursement  
•    Global Certification Bonus Program 
•    Access to our E-Learning Platform – IPC University & LinkedIn Learning 
•    Structured Onboarding Program and Peer Mentor Support 
•    Enhanced Parental Leave  
•    Global Wellness Program 
•    Employee Referral Program

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. 

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/. 

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. 

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. 

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.