Sonalake is a software partnering company that helps our clients realise their product roadmaps. Product design and engineering are at the heart of our business. Our engineering teams work with clients right across the stack; UX, UI design, frontend, backend, analytics, infrastructure, operations - and everything else that goes into delivering great products.
We thrive on variety and are highly adaptable. Our teams are exposed to domains as varied as telecom billing, ad tech, securities-based lending, travel tech analytics, and many more.
Innovation is central to our mission; anticipating future client needs, analysing emerging technologies and developing new products and services.
In this role you will be primarily responsible for handling issues raised by customers and proactively spotted with existing monitoring tools. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with them to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, a Support Engineer will develop and present training, partner with development teams on complex issues, write tools and scripts to help the team, or work with leadership on process improvement and strategic initiatives.
We take pride in being a people-oriented company. Openness and opportunity are really important to us. We build teams that span from experienced leaders to bright graduates and work to develop all of us within our coaching culture.
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