Offer summary

Qualifications:

Bachelor's degree in a related field such as Data Science, Business Analytics, or Information Technology., Proficiency in data analysis tools like SQL, Excel, or Tableau., Strong communication skills to effectively collaborate with stakeholders., Experience in developing dashboards, reports, and conducting user acceptance testing..

Key responsibilities:

Collect and analyze large datasets to generate insights and visualizations.

Develop and manage dashboards and reports to track key performance indicators (KPIs).

Collaborate with cross-functional teams to understand data requirements and ensure data accuracy.

Support end-user training and communication to promote data-driven decision-making.

Job description

Job Title:

Professional, BI Analyst (TCF)

Job Description

This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within Concentrix.
Would be involved in End-to-End lifecycle of the Dashboard / reports:
• Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
• Support gathering requirements and Consultation / Solution Design.
• Should be able to communicate effectively during the development phase.
• Conducts and leads UAT, Troubleshooting, and Resolution.
• End-user Engagement: Communication and Education.

Essential Functions / Core Responsibilities

• Implementation and management of cross-functional performance indicators (KPIs) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.

: Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management; analysis includes information surrounding root cause, impact assessment, and identifying key areas for possible process improvement.

: Package complex & ambiguous information to drive forward actionable insights.

• Leverage data and information structure to ensure a single source of truth.

• Improve the data availability by acting as a Subject Matter Expert between cross-functional teams.

• Ensure data accuracy, timeliness, and validation before presentation.

• Support business solution requirements and partner with the development and application delivery teams on developing reports/dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.

• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.

• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.

• Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.

• Maintain confidentiality.

Location:

PHL Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time2025-07-31

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