Offer summary

Qualifications:

Minimum 3-5 years of experience in commercial insurance support, especially in the Australian market., Proven claims management experience, focusing on motor and property claims., Hands-on experience with SCTP/SVU systems and Insight platforms., Previous team leader or supervisory experience is preferred..

Key responsibilities:

Lead and supervise a team of Commercial Insurance Broker Assistants.

Oversee processing of new business, renewals, and claims, especially motor and property.

Coordinate team tasks related to quoting, policy binding, and endorsements.

Ensure compliance with Australian insurance standards and communicate with brokers, insurers, and clients.

Job description

Position Title: Team Leader - Commercial Insurance Support
Work Set-up: Work from Home/Work from Office
Schedule: Monday to Friday, 7:00 AM to 3:30 PM PH Time
Salary: Php 50,000.00 – Php 60,000.00

Join us as we help you become more competitive in the global talent pool! With our client's 3E's (Experience, Expertise, and Exceptional Results), they have established a reputation to be a reliable and trusted partner for companies looking to streamline their operations, improve their bottom line, and lead them to success.

JOB DESCRIPTION FOR A TEAM LEADER - COMMERCIAL INSURANCE SUPPORT

Your Responsibilities as a Team Leader – Commercial Insurance Support would be:

• Lead and supervise a team of Commercial Insurance Broker Assistants to ensure high-quality support and task completion
• Oversee the preparation and processing of new business, renewals, endorsements, and certificates
• Manage and monitor claims processes, with a focus on motor and property claims, ensuring efficient claims handling and follow-ups
• Coordinate team tasks related to quoting, policy binding, claims management, and endorsements
• Act as the escalation point for complex or urgent claims, client, and broker issues
• Ensure accurate data entry and document management in SCTP/SVU, Insight, and other internal systems
• Perform quality checks on client files, schedules, and documentation prepared by the team
• Communicate directly with brokers, insurers, and clients when required
• Train, mentor, and support team members to improve efficiency, knowledge, and service levels
• Monitor performance metrics and ensure adherence to Australian insurance compliance standards
• Provide regular updates to management on workload, challenges, claims handling, and overall team performance

Qualifications as a Team Leader – Commercial Insurance Support:

• Minimum of 3–5 years’ experience in commercial insurance support, with direct exposure to the Australian insurance market
• Proven claims management experience, primarily focusing on motor and property claims, is highly preferred
• Hands-on experience with SCTP/SVU systems and Insight platforms
• Previous experience in a team leader or supervisory role is strongly preferred
• Strong understanding of various commercial insurance products (public liability, property, professional indemnity, etc.)
• Excellent communication skills in English, both written and verbal
• High attention to detail, accuracy, and quality control
• Strong organizational and time management skills, capable of managing team workloads efficiently
• Ability to work independently, take initiative, and deliver results in a fast-paced environment

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

This is a remote position.

Salary:

PHP 50K - 60K

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