2025-7669_Process Excellence Delivery Analyst-Mid

The Process Excellence Delivery Analyst plays a key role in supporting transformation initiatives by applying Lean methodology and other process improvement tools. Core responsibilities include process mapping, identifying improvement opportunities, developing implementation plans, and driving efficiency through Lean practices. The role also involves engaging stakeholders, supporting training activities, and fostering a culture of continuous improvement across the organization.

Responsibilities:

• Support Lean transformation efforts by carrying out assigned responsibilities within initiatives.
• Map current and target states of business processes by conducting job shadowing and process interviews.
• Identify and document process gaps and performance improvement opportunities based on insights gathered during process mapping activities.
• Assist in preparing stakeholder presentation decks by organizing and consolidating data and results from completed initiative deliverables.
• Apply standard Lean and problem-solving tools and analyses to generate insights, develop solutions, and ensure consistent use of Lean standards in delivering transformation initiative output.
• Ensure the consistent and successful delivery of agreed-upon standard work.
• Assist in conducting training sessions and problem-solving workshops with senior managers and teams.
• Promote a culture of continuous improvement across the organization.

Technical & Analytical Skills

• Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others
• Process Mapping and Optimization
• Operational and Analytical Thinking
• Proficient in using Business Process Model and Notation (BPMN) symbols
• Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS)
• Strong Microsoft Office Skills (especially PowerPoint and Excel)
• Insurance Industry Knowledge and Business Acumen
• Strong knowledge of change management principles, tools, and methodologies.
• Proficiency in program and project management, including planning, execution, and stakeholder communication.

Interpersonal & Communication Skills

• Effective Communication and Listening
• Facilitation Skills
• High Emotional Quotient (EQ)
• Professionalism
• Ability to Work with Diverse Individuals
• Diversity and Inclusion Aptitude

Organizational & Execution Skills

• Strong Organizational Skills
• High Attention to Detail
• Ability to Manage Changing and Multiple Priorities
• Adaptability to Change, Including Shifts in Workflows, Tools, and Processes
• Resilience in Managing Uncertainty and Embracing New Ways of Working

Experience:

• Minimum 3 years of experience as a Lean Management Leader with a proven track record of leading end-to-end transformational change initiatives.
• Background in the financial services or insurance industries with a solid understanding of operational management practices (preferred).
• Lean certification or equivalent (e.g., Six Sigma, Lean Six Sigma, Business Agility), or demonstrated experience applying continuous improvement principles in service-based environments.
• Demonstrated success in developing and implementing process improvement initiatives using Lean methodology.
• Excellent oral and written communication skills, with a keen attention to detail and the ability to present to senior leadership.
• In-depth knowledge and practical application of change management principles, methodologies, and tools.
• Strong facilitation, teaching, and coaching capabilities across various organizational levels.
• Collaborative team player with a track record of delivering effective consulting and coaching support.
• High level of integrity, with the ability to manage confidential and sensitive information discreetly.

• Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.

• Professional Lean Certification (is a plus)