Offer summary

Qualifications:

Experience in Australian mortgage broking, not just banks or lenders., Proven ability to process loans from application to settlement., Strong communication skills for liaising with clients and third parties., Familiarity with CRM systems and loan processing tools..

Key responsibilities:

Manage end-to-end loan processing for residential and commercial mortgages.

Coordinate with clients, lenders, and third parties to gather documents and provide updates.

Maintain accurate records and assist in workflow management.

Train and mentor new team members as the business expands.

Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team. With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world. Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity. We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.

About the Company
Our client is a handson, clientfocused mortgage broking business offering a full range of financial solutions. From first homebuyers to experienced investors, they specialise in residential lending, refinances, and business and commercial loans. With deep expertise in complex financial structures and selfemployed clients, they deliver tailored solutions that align with each client’s goals. Committed to exceptional service and results, they take pride in guiding clients through every step of the lending journey.

About the Role
We’re looking for an experienced Loan Processor to join a growing mortgage broking business supporting Australian clients. You will work closely with the broker, an admin team member and a senior loan processor. In this role, you’ll manage endtoend loan processing from gathering documents to settlement, while delivering an exceptional client experience. As the business expands, you’ll have the opportunity to help train and onboard additional team members. This is an exciting opportunity for someone who thrives in a collaborative, flexible environment and takes pride in delivering accurate, timely loan processing support.

Key Responsibilities
Support the broker with endtoend loan processing for residential and commercial mortgages.
Manage the loan pipeline from initial application through to settlement.
Liaise directly with clients to collect required documentation and provide updates.
Communicate with lenders, solicitors, and other third parties to ensure smooth processing.
Maintain accurate records in CRM systems, including MyCrm, Infinity, Mercury or Similar
Experience with Apply Online
Experience with Trello or similar project management tools
Assist in workflow management and task tracking.
Contribute to process improvements and help establish best practices as the team grows.
Train and mentor future loan processing staff members as the business expands.

MustHave Skills & Experience
Australian mortgage broker experience (not just banks or lenders).
Proven ability to process loans endtoend. Documentation Verification, Application Processing, Lender Submission. Lender FollowUp
Confident in directly communicating with clients in a professional, friendly manner.
Familiarity with CRM systems, including MyCrm, Infinity, Mercury or Similar
Highly organised, proactive, and detailoriented.
Comfortable working under pressure and handling constructive feedback.
Familiar and comfortable with serviceability calculations and making recommendations