Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Experience in customer support, preferably in digital or content creation industries., Strong communication skills focused on customer satisfaction., Familiarity with online content creation and social media tools is advantageous..

Key responsibilities:

Provide customer support in Portuguese via email, phone, and chat.

Assist content creators with inquiries about the platform and services.

Document all client interactions and resolutions in the tracking system.

Collaborate with product and support teams to address customer feedback.

Job description

Join our dynamic team at Mercier Consultancy as a Portuguese Speaking Customer Support Representative for Online Content Creators! In this role, you will be at the forefront of assisting our Portuguese-speaking clients who are creating and sharing engaging online content. Your main responsibilities will involve providing top-notch support to these creators, guiding them through our platform and ensuring they have the resources they need to thrive.

If you have a passion for digital media and excellent communication skills, we encourage you to apply! You will work closely with a diverse team and have the opportunity to shape the success of content creators across the globe.

Responsibilities

Provide customer support in Portuguese via email, phone, and chat
Assist content creators with inquiries about our platform and services
Document all client interactions and resolutions in our tracking system
Collaborate with product and support teams to address customer feedback
Offer guidance on best practices for using the platform effectively
Stay informed about updates and changes to the platform
Participate in team training to enhance service skills

Requirements

Fluency in Portuguese and English, both written and verbal
Experience in customer support, preferably within the digital or content creation industries
Strong communication skills with a focus on customer satisfaction
Ability to troubleshoot issues and provide effective solutions
Familiarity with online content creation and social media tools is advantageous
Exceptional organizational skills and attention to detail
Comfortable using customer support software and technology

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

Required profile