Offer summary

Qualifications:

Strong customer service skills and empathetic communication abilities., Background in customer service, mediation, or personal injury industry., Excellent written and verbal communication skills., Organizational and time management skills with a focus on accuracy..

Key responsibilities:

Support injured workers throughout the dispute resolution process.

Develop and maintain strong relationships with stakeholders.

Review entitlements, payments, and medical expenses regularly.

Assist in the timely resolution of disputes before the South Australian Employment Tribunal.

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Bring your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.

This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

Develop strong customer relationships and provide a high level of customer service to various stakeholders
Undertake ongoing reviews in relation to entitlements, payments and medical expenses
Tailored and empathetic delivery of adverse outcomes to all relevant stakeholders
Provide support to the Dispute Resolution Officer to assist in the timely resolution of matters before the South Australian Employment Tribunal

ABOUT YOU

Strong and empathetic customer service focus with excellent written and verbal communication skills
Exceptional organisational and time management skills, with the ability to prioritise effectively to ensure optimal workflow and productivity.
Sound analytical and problem-solving abilities, with a proactive approach to challenges
Background in customer service, mediation or personal industry with a focus on accuracy and efficiency advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•   A vibrant, collaborative innovative team culture
•   Flexibility with opportunity to WFH when you are fully trained in your role.
•   A corporate wellbeing program with discounted health insurance and gym membership
•   Access to discounts at over 350 retailers through our Rewards Hub program
•   Entitlement to an annual tenure and performance-based recognition reward
•   Comprehensive learning and development support
•   Companywide events to celebrate success.
•   Quarterly Reward and Recognition Awards
•   Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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