Offer summary

Qualifications:

Strong technical background with experience in solution selling., Knowledge of call centre operations, telephony, and cloud computing., Excellent presentation and demo skills, with the ability to customize solutions., Experience with cloud platforms like AWS or Azure and a proven sales track record..

Key responsibilities:

Lead technical sales processes and demonstrations for NICE solutions.

Identify and understand customer requirements, addressing functional and technical challenges.

Influence clients by demonstrating the value and benefits of NICE products.

Support proof of concepts and collaborate with sales teams to achieve strategic deals.

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a NICE Portfolio Sales Engineer that will lead the functional and technical sales process with a coordinated focus on solutions development across NICE’s portfolio through discovery and requirements gathering, validation and demonstration. The Portfolio Sales Engineer must be able to articulate NICE solutions’ value and position NICE’s products to both business and technical users.

As the PSE carries responsibilities for NICE’s cross-platform messaging, technical expertise should include call centre operations, telephony and cloud computing.

The PSE must be a self-motivated storyteller, with a proven track record in software sales and knowledge of technology. The PSE must demonstrate a positive “can do” approach combined with the ability to eliminate sales obstacles through creative and adaptive approaches.

This role is a fit for someone with a strong technical background who has experience with solution selling. The candidate should enjoy a mix of work and be ready to flex their strong technical aptitude.

How will you make an impact?

Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
Identify all functional and technical challenges of assigned accounts
Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
Lead in all technical aspects of the sales process.
Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
Actively contribute to a team approach with account executives and overlay teams.
Provide product feedback and suggestions to Product house.
Able to promptly respond to functional and technical elements of RFIs/RFPs
Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Have you got what it takes?

IA knowledge as a must
Strong Cloud architecture background - in depth knowledge of AWS or Azure required

Preferably based in Cape Town

Exceptional presentation and demo capabilities
Experience customizing and building the storyboard for demos and POC
Demonstrated success in achieving strategic deal wins
Ability to manage multiple, complex sales opportunities simultaneously
Ability to communicate from C-level executives down to Agent/Front Line level employees
Self-motivated, highly organized and team-oriented
Strategic thinker with a strong technical aptitude
Significant travel up to 75% at times
Additional Valuable Skills:

Contact centre technologies, Work Force Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
Certifications and knowledge of cloud technologies (AWS, Azure, Google)
Hardware platforms & Virtualization
Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others
Previous Management experience
Previous experience in multi-cultural environments

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

#LI-Remote

Requisition ID: 8053
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Required profile