Junior Administrator

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: 6 months with potential to extend
Work set up: Remote

We are looking for a Junior Administrator to support seamless onboarding and offboarding processes from a technology and administrative perspective. This role will be responsible for conducting background checks for specific regions such as but not limited to South Africa and UK and character reference checks for new associates and employees. The Junior Administrator will also manage employee IT-related queries, oversee tech administration, and maintain accurate records of all tech assets.

1. IT Support

Tech Enablement

• Manage onboarding requests received via Talent Acquisition and initiate necessary workflows through the internal IT partner portal.
• Coordinate email account creation, system and software access, and EID/laptop provisioning from clients.
• Approve quotes for Microsoft 365 licenses and other technical tools.
• Procure or rent laptops and accessories for associates, and arrange imaging, setup, and delivery.
• Update BambooHR with email and EID details, and maintain accurate IT asset and license tracking records.
• Send equipment policies and client IT forms using Signing Hub.
• Maintain contact directories and mailing lists for new hires.

Tech Disablement

• Initiate offboarding upon receipt of resignation/offboarding requests.
• Coordinate equipment return via FedEx or client-specific protocols.
• Update relevant tracking tools (EID, IT License, Asset Tracker).
• Confirm and log the return of equipment from associates.

Tech Maintenance

• Conduct annual IT asset audits and manage tech stock inventory.
• Oversee all service tickets through internal IT partner and ensure timely resolution.
• Coordinate in-person technician support where necessary.
• Ensure compliance with internal asset management policies and liaise with Finance on equipment insurance and invoice audits.

2. Background Checks

• Manage background check process from initiation to completion upon request from TA.
• Coordinate candidate communications, documentation collection, and fingerprint bookings.
• Monitor check progress and provide updates or escalate where necessary.
• Conduct live identity and address verifications when required and mandated by particular clients.
• Compile and submit reports, including audit documentation for clients and third-party vendors.
• Archive results and notify relevant internal stakeholders of outcomes.

3. Reference Checks

• Receive and process candidate reference information.
• Contact referees via email or phone, compile feedback, and store documents appropriately.
• Notify relevant stakeholders of completed references when requested.

4. Internal Communications

• Track employee birthdays, special occasions, and post celebratory messages in the internal Comms channel.
• Acknowledge and highlight global cultural and holiday celebrations to foster inclusive workplace culture.
   

• Communication (verbal) – ability to converse with clients/associates/candidates at all levels and convey a clear message; ability to convey.
• Communication (written) - ability to express ideas, thoughts, and concepts clearly in writing through simplifying the client brief so that all parties fully understand what is expected.
• Work management – must be able to prioritize work to meet deadlines and manage own stress levels as the deadline approaches; must be able to work on many priority projects simultaneously and manage a changing task list.
• Problem Solving – builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
• Decision making and judgement – makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions. Sift out key issues.
• Global sensitivity – ability to understand and embrace other cultures, sexuality, religions and diversity, ways of working without judgement. Manage expectations and understandings of clients and employees globally to best fulfill workflows.
• Attention to detail – ability to spot mistakes, find solutions and understand process.
• Empathy – ability to relate to employees and associates during difficult times such as rolling off or big changes, ability to sympathize and offer humane support.
• Confidentiality – ability to maintain confidentiality at all costs, whether when employees/associates/clients inquire on highly sensitive, private, company information, or when exposed to company sensitive information.
• Accountability – accountable for self and team performance.
• Adaptability – able to adapt and work with a variety of situations, individuals, or groups.
• Intrapreneurship – The ability to generate new ideas and turn ideas into action. It includes creativity, innovation, risk taking, sense of personal ownership and need for accountability. It is the capacity to turn ideas into significant results to stimulate innovation and foster growth in organizations. Seen as "dream doers".
• Quality – providing work experience for associates which adds value to the brand and builds brand ambassadors, influencing excellence in the delivery of work from our staffed workforce.

This role is 60% IT administration support with the other 40% being split between Background checks and Offboarding administration (majority of Offboarding duties is also IT related).

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.