Your mission
We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with paymentinvoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment.
Key Responsibilities:
- Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)
- Resolve customer and partner queries and escalations with professionalism, empathy and urgency
- Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams
- Navigate CRM platforms to document interactions, track case status, and escalate appropriately
- Utilize PSP systems to resolve payment and invoicerelated issues
- Create and maintain process documentation and develop customerfacing resources
- Design and lead engaging training sessions for B2C support teams online and in person
- Track and report inquiries and service calls to provide baseline for enhancing support
Your profile
- Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)
- Proven ability to handle complaint and escalation management
- Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)
- Demonstrated experience supporting B2B payment and invoicing queries
- Skilled in creating process documentation and delivering structured group training
- Multilingual communication abilities (spoken and written)
Our Mission
There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of highpower charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultrafast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible. And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbonneutral driving.
Key Responsibilities:
- Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)
- Resolve customer and partner queries and escalations with professionalism, empathy and urgency
- Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams
- Navigate CRM platforms to document interactions, track case status, and escalate appropriately
- Utilize PSP systems to resolve payment and invoicerelated issues
- Create and maintain process documentation and develop customerfacing resources
- Design and lead engaging training sessions for B2C support teams online and in person
- Track and report inquiries and service calls to provide baseline for enhancing support
- Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)
- Proven ability to handle complaint and escalation management
- Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)
- Demonstrated experience supporting B2B payment and invoicing queries
- Skilled in creating process documentation and delivering structured group training
- Multilingual communication abilities (spoken and written)
Our Mission
There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of highpower charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultrafast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible. And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbonneutral driving.
Your profile
