Offer summary

Qualifications:

Fluency in Portuguese and English is essential., Strong communication and customer service skills., Experience in customer service, preferably in the automotive sector, is advantageous., Detail-oriented with good organizational abilities..

Key responsibilities:

Respond to customer inquiries via phone, email, and chat.

Assist clients with service bookings and resolve issues.

Maintain records of customer interactions in CRM systems.

Collaborate with technical teams to ensure customer satisfaction.

Job description

Mercier Consultancy is looking for a dedicated Portuguese Speaking Customer Service Representative to join our Automotive Department. In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, assisting them with their inquiries and requirements related to our automotive services.

Your fluency in Portuguese will play a vital role in ensuring clear communication with customers. You will address their questions, help them schedule services, and resolve issues while maintaining a high standard of customer satisfaction.

Responsibilities

Respond to customer inquiries in Portuguese regarding automotive services via phone, email, and chat
Assist clients with service bookings, provide product information, and resolve any issues they encounter
Maintain detailed records of customer interactions and service requests in our CRM system
Work closely with technical and service teams to ensure effective resolution of customer issues
Educate customers on our automotive products and services
Gather customer feedback to continually improve our service delivery
Participate in ongoing training to stay updated on automotive offerings and industry trends

Requirements

Fluency in both Portuguese and English, with strong communication skills
Excellent customer service skills with a focus on problem-solving
Experience in customer service, preferably in the automotive sector, is advantageous
Able to manage multiple inquiries efficiently in a fast-paced environment
Detail-oriented with strong organizational abilities
Passionate about automotive services and committed to enhancing customer experiences
Familiarity with customer support software and CRM systems is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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