Offer summary

Qualifications:

Fluent in German and proficient in English., Previous experience in customer support or related fields is preferred., Strong communication skills and commitment to excellent service., Willingness to relocate to Greece and adapt to a new lifestyle..

Key responsibilities:

Provide customer service via live chat, email, and phone to German-speaking clients.

Address inquiries, resolve issues, and manage complaints professionally.

Assist customers in navigating the platform to improve their gaming experience.

Document interactions and feedback accurately in the support system.

Job description

Next Job Abroad is excited to present an exceptional opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in the beautiful surroundings of Greece. This role is perfect for individuals looking to utilize their language skills in a rewarding customer support position while experiencing the rich culture and stunning landscapes of Greece, with fully paid relocation support to facilitate your move.

As a Customer Support Agent, you will play a crucial role in providing outstanding service to our German-speaking customers, addressing their inquiries and ensuring they have a smooth and enjoyable experience with our iGaming platform.

Key Responsibilities

Provide exceptional customer service through live chat, email, and phone to our German-speaking clientele.
Address customer inquiries, resolve issues, and manage complaints with professionalism and care.
Assist customers in navigating our platform to enhance their gaming experience.
Work closely with team members to meet service level agreements and maintain high quality standards.
Accurately document customer interactions and feedback in our support system.
Engage in continuous training sessions to expand your knowledge of our products and services.

Requirements

Fluent in German and proficient in English; knowledge of additional languages is a plus.
Previous experience in customer support or a related field is preferred.
Strong communication skills with a commitment to delivering excellent customer service.
Ability to thrive in a fast-paced environment while effectively managing multiple inquiries.
Familiarity with customer support software and CRM systems is advantageous.
Willingness to relocate to Greece and embrace a new lifestyle.
Interest in gaming and knowledge of the iGaming industry will be considered a significant advantage.

Benefits

Career growth opportunities in a renowned company.

International & diverse work environment.
Competitive performance bonuses.
Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
Fully remote (within Greece) working setup.
Yearly salary around €23.000.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Work for a Great Place to Work-Certified Company.
Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company.
This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!