Design Manager (Group Level) Multiverse
Offer summary
Qualifications:
Proven experience leading design teams and scaling quality in fast-paced environments., Strong UX craft and systems thinking, with a portfolio showing real-world impact., Skilled at balancing strategic leadership and hands-on contribution., Fluent in Figma and proficient in prototyping for communication and alignment..Key responsibilities:
- Shape UX vision and priorities across the product group.
- Align cross-functional squads around user-centered goals to drive quality and impact.
- Act as a hands-on leader, contributing to strategic discovery and unblocking work.
- Manage and develop a team of 2–5 product designers, fostering high performance and creativity.
Job description
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning thats transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
Why This Role Exists
At Multiverse, we’re building a productled business that transforms the workplace through highquality apprenticeships, giving people from all backgrounds access to worldclass careers.
Our UX team designs intuitive, inclusive, insightdriven experiences that drive real outcomes — with velocity, learning, and craft excellence at the core.
We’re seeking a strategic, handson Design Manager to elevate UX quality and effectiveness across a pivotal product group: Product Fundamentals. Youll help deliver against our “Cost to Serve” OKR, building smarter systems that reduce operational effort without compromising user experience.
What Youll Do
Shape UX vision and priorities across your group
Align 3–4 crossfunctional squads around usercentred goals, driving quality, efficiency, and measurable impact.
Be a handson leader (PlayerCoach)
As a Player, youll spend around 40% of your time actively contributing to strategic discovery, vision prototyping, and unblocking squad work.
As a Coach, youll spend around 60% of your time developing your team — growing skillsets, managing performance, and raising the UX quality bar.
Youll lead from both the pitch and the sidelines, flexing your handson involvement based on team needs and maturity.
Champion quality and growth
Embed critique culture, QA standards, and operational UX excellence across your squads.
Drive scalable, costefficient systems
Design smart solutions that reduce internal effort and increase user satisfaction.
Collaborate across disciplines
Work closely with Research, Data, Product, and Engineering partners.
Embed Growth Design practices
Help your team prioritise experiments, optimisation, and measurable improvements.
Evolve our design operations
Shape planning rituals and workflows that support fast, sustainable delivery.
Hire, lead, and develop your team
Manage 2–5 product designers, building a culture of high performance and creativity.
Align 3–4 crossfunctional squads around usercentred goals, driving quality, efficiency, and measurable impact.
As a Player, youll spend around 40% of your time actively contributing to strategic discovery, vision prototyping, and unblocking squad work.
As a Coach, youll spend around 60% of your time developing your team — growing skillsets, managing performance, and raising the UX quality bar.
Youll lead from both the pitch and the sidelines, flexing your handson involvement based on team needs and maturity.
Embed critique culture, QA standards, and operational UX excellence across your squads.
Design smart solutions that reduce internal effort and increase user satisfaction.
Work closely with Research, Data, Product, and Engineering partners.
Help your team prioritise experiments, optimisation, and measurable improvements.
Shape planning rituals and workflows that support fast, sustainable delivery.
Manage 2–5 product designers, building a culture of high performance and creativity.
Your ImpactYoull be measured by your ability to:
Build a highperforming, aligned design team.
Raise the quality bar through coaching, standards, and clear UX vision.
Drive a scalable, impactful UX strategy that supports business goals.
About YouProven experience leading design teams and scaling quality in fastpaced environments.
Strong UX craft and systems thinking, with a portfolio showing realworld impact.
Skilled at balancing strategic leadership and handson contribution.
Collaborative by nature — building strong partnerships across Product, Engineering, and Data.
Comfortable embedding Growth Design principles and experimentation mindsets.
A strong coach who grows designers’ craft, confidence, and impact.
Fluent in Figma and fast at using prototyping for communication and alignment.
Embodying Multiverse values, especially Development is at our core.
Bonus Points
While not required, you might stand out even more if you:
Show proof of curiosity through side projects — experimenting with things like vibe coding, new AI tools, or selfdriven UX challenges.
Bring multidimensional experience across complementary areas like coding, copywriting, motion design, video editing, or growth marketing.
Can obsess over specific problems, going deep to truly understand the nuances of a user need or system challenge.
Who You’ll Be JoiningYou’ll join a thoughtful, ambitious team of designers and researchers shaping Multiverse’s product evolution.
Designers work as true partners with PMs and Engineers.
Strong foundations exist: Product First Principles, Design QA, Critique Culture, and a Design System — with varied adoption across squads.
Based on the Nielsen Norman UX Maturity Model, we’re currently at Stage 4: Structured — systematic, but variably effective.
Growth Design at MultiverseGrowth Design at Multiverse is where UX craft meets performance mindset — using datainformed, hypothesisdriven design to unlock improvements across the full user journey.
What defines a Growth Designer isn’t where they work in the funnel — but how they work.
Key traits:
Fast, iterative cycles with tight feedback loops
Clear hypotheses, AB testing, and KPIdriven thinking
Obsession with retention, activation, and conversion improvements
Comfort challenging assumptions—even best practices
Curious?
Ready to shape the future of learning? Apply today.
How we hireBenefits
Time off 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid work offering and the opportunity to take part in our workfromanywhere scheme
Team fun weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Youll be measured by your ability to:
Build a highperforming, aligned design team.
Raise the quality bar through coaching, standards, and clear UX vision.
Drive a scalable, impactful UX strategy that supports business goals.
Proven experience leading design teams and scaling quality in fastpaced environments.
Strong UX craft and systems thinking, with a portfolio showing realworld impact.
Skilled at balancing strategic leadership and handson contribution.
Collaborative by nature — building strong partnerships across Product, Engineering, and Data.
Comfortable embedding Growth Design principles and experimentation mindsets.
A strong coach who grows designers’ craft, confidence, and impact.
Fluent in Figma and fast at using prototyping for communication and alignment.
Embodying Multiverse values, especially Development is at our core.
Show proof of curiosity through side projects — experimenting with things like vibe coding, new AI tools, or selfdriven UX challenges.
Bring multidimensional experience across complementary areas like coding, copywriting, motion design, video editing, or growth marketing.
Can obsess over specific problems, going deep to truly understand the nuances of a user need or system challenge.
Designers work as true partners with PMs and Engineers.
Strong foundations exist: Product First Principles, Design QA, Critique Culture, and a Design System — with varied adoption across squads.
Based on the Nielsen Norman UX Maturity Model, we’re currently at Stage 4: Structured — systematic, but variably effective.
Fast, iterative cycles with tight feedback loops
Clear hypotheses, AB testing, and KPIdriven thinking
Obsession with retention, activation, and conversion improvements
Comfort challenging assumptions—even best practices
Benefits
Time off 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid work offering and the opportunity to take part in our workfromanywhere scheme
Team fun weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Ready to shape the future of learning? Apply today.
How we hire
Curious?
Growth Design at Multiverse
Growth Design at Multiverse is where UX craft meets performance mindset — using datainformed, hypothesisdriven design to unlock improvements across the full user journey.
What defines a Growth Designer isn’t where they work in the funnel — but how they work.
Key traits:
Who You’ll Be Joining
You’ll join a thoughtful, ambitious team of designers and researchers shaping Multiverse’s product evolution.
Bonus Points
While not required, you might stand out even more if you:
About You
Required profile
Experience
Other Skills
- Systems Thinking
- Coaching
- Quality Assurance
- Curiosity
- Teamwork
- Communication
- Problem Solving
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