Tech Screening Agent

2.0 DESCRIPTION

• Conduct guided technical screenings for candidates as part of their interview process.
• Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility.
• Validate access to required tools and platforms (e.g., Zoom, email, CRM).
• Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software.
• Provide realtime guidance and maintain a supportive, professional demeanor.
• Accurately log all screening outcomes and escalate any issues to the appropriate teams.
• Collaborate with recruiting and onboarding teams to support interpreter readiness.
• Take inbound customer service or support calls as needed.
• Support Testing Team admin, to include maintaining assessment bank, data entry for daily testing activities, and other tasks as needed.

• 3.0 REQUIRED SKILLS

  • Entrylevel role – prior tech support experience preferred.
  • Minimum 1 year of call center or customer service experience required.
  • Strong attention to detail and ability to follow structured processes.
  • Ability to multitask and stay organized in a fastpaced environment.
  • Basic knowledge of using laptopsdesktops, WiFi connectivity, and simple troubleshooting.
  • Clear and professional communication skills in English (both spoken and written).
  • Comfortable assisting individuals with varying levels of technical understanding.

  • 4.0 DESIRED SKILLS AND EXPERIENCE

    • Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms.
    • Experience working in a virtual or remote environment.